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Service Coordinator

2 months ago

Arlington Heights, United States Addison Group Full time

Job Title: Service CoordinatorLocation: Arlington Heights, ILIndustry: ManufacturingPay: $24-26/hr (based on experience)About Our Client: Addison Group is hiring on behalf of our client, a respected organization in the service industry, seeking a qualified candidate to replace an outgoing team member. This role offers a structured training period, provided by the current employee, and an opportunity to work in a collaborative team environment.Job Description: The Service Coordinator will be responsible for managing invoicing, coordinating service requests, and acting as a liaison between internal teams and customers. You'll support the service department's efforts by ensuring accurate data collection and communication, which allows for timely billing and project management.Key Responsibilities: Prepare customer invoices, requisitions, and account-related documentation. Use cloud-based management systems (Salesforce, Epicor ERP) to coordinate service requests and billing. Work with internal management to resolve escalated issues and provide updates on progress. Communicate with customers to address billing disputes, scheduling, and project-related inquiries. Handle customer inquiries. Collect and analyze data for reporting and presentations. Maintain strong working relationships with customers and partner companies. Qualifications: 3+ years of experience in customer service, invoicing, and billing. Experience within the service industry. Strong proficiency with Microsoft Office and general technical skills. Bilingual skills are a bonus, though not required.