Buffet Assistant Manager

1 month ago

Black Hawk, United States Monarch Casino Resort Spa - Black Hawk Full time

Job Title: Buffet Assistant Manager

Salary: $65,000 +

Status: Full Time

Shift: Varies

Responsibilities

  • Must be dedicated to excellence, team work and guest satisfaction
  • Maintain effective communication, giving direction, support, timely feedback and recognition of performance
  • Greets and assists all guests in a positive manner.
  • Ensures the guests receive their food in a timely manner.
  • Ensures the food is to the guest’s satisfaction.
  • Ensures quality of food is to standard.
  • Maintains consistently high levels of guest service as defined and measured with in the Purple Parrots guest service expectations.
  • Develops the talents and skills of the team members to ensure the guest are receiving the quality service they deserve and know from the Purple Parrot.
  • Expected to come to work on time and ready to work.
  • Expected to follow the Monarch Code of Conduct and Policies and Procedures.
  • Evaluates work procedures, review standards, identifies methods for increasing efficiency or effectiveness and respond proactively to any needs that may arise.
  • Creates a positive environment in which all team members have the ability to maximize their potential.
  • Moves throughout the restaurant area to visually monitor and take action to ensure the food quality and service standards are met.
  • Monitors labor costs on daily basis.
  • Reviews and identifies problem areas, operational concerns and policies and procedures.
  • Implements and ensures prompt and courteous service to our guest and monitors the compliance of the established standards.
  • Ability to increase revenue by motivating the team members to up sell.
  • Ability to decrease expenses by being aware of waste and bringing it the attention of team member and management.

Qualifications

  • Greets and communicates with guests in a friendly and courteous manner.
  • Resolves guest complaints.
  • Supervises day to day activities of the restaurant.
  • Prepares team member evaluations and disciplinary notices.
  • Forecasts, interviews, coaches, counsels, hires and terminates.
  • Must be available to work all shifts.
  • Performs all other duties as assigned.
  • Ability to work in a fast-paced environment, ability to multi-task.
  • Effective oral and written skills.
  • Proficiently in Stratton-Warren Inventory system, Micros, CTUIT and office computer systems.
  • Understands financial reports and applies the information in a timely and practical fashion to improve the operations.
  • Has full knowledge of the menus.
  • Has full knowledge of alcoholic beverages and wine.
  • Ability to deal well with change and uncertainty and flexible enough to adapt and sensibly respond to the situation at hand.
  • Must be able to obtain a Food Safety Certification and Alcohol Card.
  • 2 years previous supervisor experience- hospitality.

Not only does Monarch offer a luxury experience for guests we offer luxury benefits to our Team Members as well


Full Time Team Members (30+ hours) will enjoy the following benefits and perks:

  • Paid Time Off
  • 6 Observed Holidays and Holiday Pay
  • Health Benefit Insurance Package after 90 days includes: medical, dental, vision, life insurance, short term disability, 401k with company match


Part Time and Full Time Team Members (TMs) will enjoy the following benefits and perks:

  • 1 Free Hot Meal per shift and Unlimited Coffee, Tea, Soft Drinks
  • Up to 48 hours of Sick Pay for Team Members Under 30 hrs per Week
  • 80% Subsidized Bus Transportation Options
  • Free Covered Parking
  • Education/Tuition/Certification Reimbursement (up to $6,000 per calendar year)
  • Wardrobe/Uniforms and Dry Cleaning Provided Free of Charge for most positions
  • Career Development and Advancement Programs
  • Team Member Anniversary Recognition (earn resort credit, vacation trips and more)
  • Team Member Hotel, Retail and Spa Discounts


Save your gas and mileage on your car Check out these convenient casino bus routes at www.casinoshuttle.com. As a Team Member of Monarch, we subsidize your bus transportation up to 80%


An Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

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