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Gaming Operations Assistant Manager

2 months ago

Black Hawk Colorado, United States Monarch Casino Resort & Spa Black Hawk Full time

Position Overview:

Job Title:
Gaming Operations Assistant Manager

Compensation:
$95,000

Employment Type:
Full Time

Work Schedule:
Varies

Joining our Gaming Operations team comes with numerous benefits:

- Complimentary Hot Meal during each shift

- Smoke-free environment

- Subsidized transportation options

- Flexible work schedules

- Opportunities for career growth

- A modern, vibrant, and fast-paced workplace that fosters pride

- A collaborative team atmosphere focused on collective success

- Strong commitment to service excellence

- Experience the excitement of a gaming environment while enjoying the beauty of Colorado every day

Key Responsibilities:


The Gaming Operations Assistant Manager plays a crucial role in ensuring exceptional service delivery to all patrons while overseeing staff and managing daily operations during assigned shifts in the Gaming department.

Throughout each shift, the Assistant Manager will engage with guests and team members across various gaming areas to promote and ensure the highest standards of customer service.

It is essential to identify and rectify any operational shortcomings to maintain this level of service.


Collaborating closely with the Gaming Shift Managers, the Assistant Manager will help implement and monitor strategies related to customer service, game layout and mix, revenue enhancement, and cost management to optimize profitability.

Regularly assess staffing requirements and recommend adjustments based on business needs.

Support and manage operational objectives while tracking performance and profit targets for the Gaming department.

Assist in resolving team member concerns and motivate staff to deliver outstanding service.

Work alongside supervisors to ensure that gaming operations adhere to company standards.

Maintain a visible presence on the gaming floor at all times.

Assist in the organization and management of all documentation, logs, schedules, and communications related to the Gaming department.


Collaborate with other operational departments to uphold the highest standards of service and safety for both guests and team members.

Share responsibility for the overall integrity of daily operations during assigned shifts.


Other related duties include understanding and complying with the following: Colorado Limited Gaming Act, Colorado Gaming Rules and Regulations, Colorado Internal Control Minimum Procedures, Colorado Liquor and Beer Codes, Federal Anti-Money Laundering requirements, company policies, and IRS reporting.



Required Qualifications:
Must be at least 18 years old and capable of obtaining and maintaining a Colorado Support Gaming License.

1 year of prior dealing experience is preferred.

Previous supervisory experience is advantageous.

Ability to establish and maintain effective working relationships with staff and other departments.

Excellent guest service and communication skills, with the ability to interact effectively with guests.

Proficient in Microsoft Office applications.

Ability to communicate information clearly through spoken and written language.

Strong reading comprehension skills for understanding written instructions and information.

Solid general mathematical abilities.

Capability to perform basic arithmetic operations using whole numbers, fractions, and decimals.

Must be able to stand for the duration of the shift.

Ability to bend, stoop, and use hands continuously.

Must successfully pass a pre-employment criminal background check and drug screening.

At Monarch, we not only provide a luxurious experience for our guests but also offer exceptional benefits for our Team Members:

- Paid Time Off

- 6 Observed Holidays and Vacation Pay

- Comprehensive Health Insurance Package after 90 days, including medical, dental, vision, life insurance, short-term disability, and 401k with company match

- Part-Time and Full-Time Team Members will enjoy:
- 1 Complimentary Hot Meal per shift and Unlimited Coffee, Tea, Soft Drinks

- Up to 48 hours of Sick Pay for Team Members working under 30 hours per week

- 80% Subsidized Bus Transportation Options

- Free Covered Parking

- Education/Tuition/Certification Reimbursement (up to $6,000 per calendar year)

- Uniforms and Dry Cleaning Provided Free of Charge for most positions

- Career Development and Advancement Programs

- Team Member Anniversary Recognition (earn resort credit, vacation trips, and more)

- Discounts on Hotel, Retail, and Spa services

- Save on gas and mileage with our convenient casino bus routes, with up to 80% subsidy for Team Members.

Equal Opportunity Employer:

Monarch Casino Resort Spa is committed to providing equal employment opportunities regardless of race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation.

Monarch aims to ensure that all qualified applicants receive equal consideration, with selection decisions based solely on job-related criteria.