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Collections Specialist

2 months ago

Columbus, United States Vaco Full time
  • Monitor the firm's accounts receivable and identify overdue accounts.
  • Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
  • Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers.
  • Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
  • Resolve customer issues and complaints concerning billing.
  • Submit regular reports on the status of unpaid accounts and any repayment progress.