Lead Collections Specialist

1 day ago


Columbus, Ohio, United States Discover Full time
Job Title: Lead Collections Specialist

We are seeking a highly skilled and experienced Lead Collections Specialist to join our team at Discover. As a Lead Collections Specialist, you will be responsible for servicing delinquent credit card accounts through various contact channels, minimizing losses to the company, and strengthening relationships with customers.

Key Responsibilities:
  • Review past due accounts and contact customers to arrange acceptable payment programs
  • Build rapport with cardmembers and work with customers to secure repayment on delinquent accounts
  • Ensure compliance with company policies and procedures
  • Handle difficult collection calls as determined by center management
Requirements:
  • High School Diploma or GED
  • 2+ years of collections experience
  • 2+ years of advanced-level experience in customer service, detail orientation, professionalism, verbal communication, collections, negotiation, compliance, and system/computer fluency
  • 1+ years of working-level experience in listening skills
What We Offer:
  • A competitive salary range of $23.25 to $29.80
  • A range of benefits and programs based on eligibility, including paid parental leave, paid time off, 401(k) plan, medical, dental, vision, and health savings account
  • Opportunities for professional growth and development
About Discover:

Discover is a leading digital banking and payments company that values compliance and risk management. We are committed to a diverse and inclusive workplace and are an equal opportunity employer. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email us at [insert email].



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