Lead Collections Specialist
5 days ago
We're seeking a skilled Collections Specialist to join our team at Discover Financial Services.
As a Collections Specialist, you will be responsible for servicing delinquent credit card accounts through various contact channels. Your goal will be to minimize losses to the company by assessing each customer situation and providing relevant payment options while strengthening the relationship with our customers.
You will utilize professional and influential communications to keep the goodwill of customers while securing payments. In this role, you will also use multi-tasking skills to handle back-to-back calls in a fast-paced call center environment.
Key Responsibilities:
- Review past due accounts and call customers to arrange an acceptable payment program for accounts from which sufficient funds cannot be collected.
- Build rapport with cardmembers and work with customers to secure repayment on delinquent accounts.
- Ensure compliance with company policies and procedures.
- Handle difficult collection calls as determined by center management.
Requirements:
- High School Diploma or GED.
- 2+ years Collections Experience.
- 2+ years Advanced-level experience in customer service, detail orientation, professionalism, verbal communication, collections, negotiation, compliance, and system/computer fluency.
- 1+ years Working-level experience in listening skills.
Additional Requirements:
- 3+ years Collections Experience.
- 2+ years Advanced-level experience in problem solving and influencing.
- 1+ years Working-level experience in decision making.
We offer a competitive salary and a range of benefits, including paid parental leave, paid time off, 401(k) plan, medical, dental, vision, and health savings account. We also offer STD, life, LTD, and AD&D, recognition program, education assistance, commuter benefits, family support programs, and employee stock purchase plan.
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