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Order Management Specialist

1 month ago

Stamford, United States Insight Global Full time

JOB DESCRIPTION

One of our clients located in Stamford, CT, is looking for a seasoned Order Management Specialist for an 8-12 month contract opportunity. This role will provide operational & strategic service to their customers in the US & Canada and develop a partnership with them that meet their needs in terms of quality, accuracy, and reliability. This individual will support order management operations to ensure orders are sent in a timely manner to meet the on-time and fill rate requirements (OTIF- On time & In Full) of the customers & follow up as necessary with customers or internal departments to ensure orders are shipped on time and complete. They will also analyze & improve order efficiency- minimize order touches due to pricing issues, incorrect UPC ordering, etc. They will become an SAP expert to fully leverage the system to automate & propose process changes to support order efficiency/optimization and collaborate with Customer, Sales, & Logistics to implement order pattern optimizations & efficiencies. This individual is also responsible for communicating to internal & external organization on the backorders for the customer orders including the root cause of the backorder & when inventory will become available.


REQUIRED SKILLS AND EXPERIENCE

-5+ years’ experience Customer Service experience

-Strong SAP skills

-Supply chain or logistics experience

-Able to successfully work in a fast-paced, dynamic environment and able to adapt to the customer service requirements and business needs.

-Proficient in MS Office, especially Microsoft Excel (must be able to confidently work with pivot tables) & MS PPT.


NICE TO HAVE SKILLS AND EXPERIENCE

-Experience in CPG/Beauty