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Core System Support Manager
7 days ago
Company Description
America's Christian Credit Union (ACCU) is a banking institution located in Glendora, CA, that provides lending and banking services to Churches, Ministries, and individuals across the United States. With a commitment to the vision of "Christians financially equipped to serve God's world," ACCU sees itself as an extension of ministry and aims to go beyond providing access to deposit and loan services for its Christian members. As a leading Christian financial institution, ACCU prioritizes delivering innovative and user-friendly financial solutions, leveraging cutting-edge technology and personalized service to provide exceptional member experiences.
Role Description
This is a full-time hybrid role after a successful 90-day, as a Core System Support Manager at ACCU. The Core System Support Manager will be responsible for overseeing the day-to-day tasks related to technical support, troubleshooting, training, and customer service for the DNA core system. The Core System Support Manager will partner with other business lines to address issues that impact the customer experience. This role will be based in Glendora, CA, with flexibility for some remote work.
Qualifications
- 6+ years of DNA Core System experience required
- Analytical skills and the ability to troubleshoot core banking systems
- Strategic Consulting
- Proficiency in MS Office Tools
- Technical support experience in a financial institution
- Experience providing training and support to end-users
- Strong customer service and communication skills
- Knowledge of financial systems and processes
- Ability to work independently and remotely
- Experience in a leadership or managerial role is a plus
- Bachelor's degree in a relevant field or equivalent experience
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