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Automotive BDC Manager

4 months ago

Glendora, United States Cardinale Automotive Group Full time

Automotive BDC Manager

Cardinale Automotive Group is a world-class organization of happy employees. Relationships are the foundation of our success. With every vehicle sold, every automobile serviced, every customer interaction and every new hire brought onboard - we strive to create outstanding and long-lasting relationships. This means listening, caring, and understanding. After forty years of success, we're proud to call ourselves one of the nation's top-performing dealer groups.

What We Offer:

* Health, Dental, and Vision offered after 90 days
* Each year we look to provide the very best insurance we can offer.
* 401k provided by Empower
* Ancillary insurance provided by Allstate
* FSA offered.
* Life Insurance provided for and paid by Cardinale Automotive Group.

Responsibilities

* Answer customer calls and establish follows-up with sales appointments.
* Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
* Provide customers with initial product information and direct them to the appropriate dealership resources.
* Follow up with leads that are not ready to make an appointment or no-show.
* Participate in team and process development sessions - keeping positive relationships with teammates, sales teams and dealership management.
* Utilize CRM tracking system daily.

Qualifications

At least one previous role based in customer service experience

* Excellent teammate with collaborative attitude and eagerness to improve
* Prompt and courteous demeanor
* Positive and hardworking personality
* Strong computer skills
* Valid driver's license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.