Help Desk Support Specialist

2 months ago

Duluth, United States Sofidel America Corp. Full time

Sofidel America of Duluth, MN currently seeking an IT Help Desk Support Specialist. We are searching for a candidate that is local to the area and is looking for a long-term role in a stable environment with opportunity for growth. Your expertise will make you an important part of our team

A successful IT Support Specialist will be results driven and able to continuously improve the level of support given to both our corporate office and our plants. They will ensure superior customer service and continuously exceed expectations by ensuring that accurate resolutions are made to tickets promptly.

Position Responsibilities:

  • Provide tier 1-2 support for all user requests, Assists Systems or Network Admin for some tier 3 requests.
  • Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties.
  • Assist Systems Admin in Windows Azure cloud Endpoint protection and some server administration.
  • Assist Network Admin in Cisco and HP network administration.
  • Maintain documentation of project progress; work with other contributors on project teams.
  • Resolve problems or escalate to management as appropriate.
  • Receive and approves work orders for the installation and setup of hardware and software components to establish and maintain computer operations.
  • Replace components, interact with vendors, and place orders for approved supplies.
  • Maintain helpdesk requests and keeps customers updated on requests until completed.
  • Responsible for all local hardware inventory, replacement, and maintenance.
  • Manufacturing Automation systems support. Assists Automation technicians in troubleshooting PLC, switch, and VPN network devices to ensure proper operation and connectivity.
  • Respond to the emergency line when scheduled.
  • Perform post-resolution follow-ups to help requests.
  • Help maintain and support the corporate network.
  • Develop help sheets and knowledge base articles for end users.
  • Perform related duties consistent with the scope and intent of the position.

What's in it for you?

  • Competitive Compensation
  • Professional and safe work environment
  • Employee referral bonus
  • Retention Bonus
  • 401(k) Match
  • Financial Advisor
  • Dental Insurance
  • Health insurance
  • Vision insurance
  • Professional training and development
  • Paid vacation

Position Requirements:

  • A Bachelor’s Degree in Information Technology or a related field is preferred, and/or one (1) to three (3) years of experience in an IT support role is required.
  • Knowledge of basic computer hardware with the ability to use MIBs’ spreadsheets.
  • Experience with desktop operating systems including Windows XP and newer, Mac OSX
  • Application support experience is preferred.
  • Knowledge of Wireless Networks, Palo Alto, VMware, and Cisco Voice/Network troubleshooting.
  • Knowledge of Microsoft Active Directory including policies.
  • Demonstrated ability to provide instructional training to staff with all levels of ability.
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.

Equal Opportunity Employer:

Sofidel America is an equal opportunity employer. Sofidel America is committed to the spirit and letter of all federal, state, and local laws and regulations about equal opportunity.

  • Desktop Support Specialist- Journeyman

    4 weeks ago

    Duluth, United States Govcio LLC Full time

    Overview: GovCIO is currently hiring for a/an Desktop Support Specialist (Journeyman). This position will be located in Duluth, MN. This is an onsite position.  The Desktop Support Specialist will provide support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, and maintaining all desktop...

  • Administrative Support Specialist

    1 week ago

    Duluth, Minnesota, United States STAFFING RESOURCES INC Full time

    Position OverviewA reputable Residential Real Estate Closing Firm is seeking a dedicated Receptionist to enhance their operational efficiency.Key ResponsibilitiesManage front desk operations and ensure a welcoming environment for clients.Provide administrative support, including answering phones and directing inquiries.Assist with the duties of a disburser,...

  • IT Support Specialist

    3 days ago

    Duluth, Minnesota, United States Members Cooperative Credit Union Full time

    Job OverviewDesktop Support AnalystThe Desktop Support Analyst plays a crucial role in delivering exceptional service to both internal and external stakeholders, aligning with our core mission and values. This position requires a commitment to outstanding service delivery, addressing user inquiries, diagnosing issues with IT equipment and applications, and...

  • IT Support Specialist

    3 days ago

    Duluth, Minnesota, United States Members Cooperative Credit Union Full time

    Job OverviewPosition: Desktop Support AnalystThe Desktop Support Analyst plays a crucial role in delivering exceptional service to both internal and external stakeholders, aligning with our mission, vision, and core values. This position involves addressing user inquiries, diagnosing issues with IT equipment and applications, and providing effective...

  • Traveling CT Imaging Specialist

    1 week ago

    Duluth, Minnesota, United States Healthcare Support Full time

    Position Overview:Healthcare Support is actively seeking a traveling CT Imaging Specialist for an exciting opportunity.Job Details:Specialty: CT Imaging SpecialistDiscipline: Allied Health ProfessionalEmployment Type: TravelWork Schedule: - 36 hours per week - 12-hour shifts, night scheduleBenefits: - Up to $500 travel reimbursement included in the first...

  • Support Specialist

    1 week ago

    Duluth, Minnesota, United States Sevita Full time

    About Sevita:Sevita, a prominent entity in community-based services, is dedicated to enhancing the lives of individuals with intellectual and developmental disabilities.Our Mission:At Sevita, we believe in the fundamental right of every individual to lead a fulfilling life. Our team is driven by a shared mission to foster meaningful connections that inspire...

  • Traveling CT Imaging Specialist

    1 week ago

    Duluth, Georgia, United States Healthcare Support Full time

    Position Overview:Healthcare Support is actively seeking a traveling CT Imaging Specialist for an exciting opportunity.Job Details:Specialty:CT Imaging SpecialistField:Allied Health ProfessionalDuration:13 weeksWork Schedule:40 hours per week, 8-hour shifts during the dayEmployment Type:Traveling PositionQualifications:- Must possess ARRT (CT) certification-...

  • Desktop Support Specialist- Journeyman

    1 month ago

    Duluth, United States Govcio LLC Full time

    Overview: GovCIO is currently hiring for a/an Desktop Support Specialist (Journeyman). This position will be located in Duluth, MN. This is an onsite position.  The Desktop Support Specialist will provide support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, and maintaining all desktop...

  • Desktop Support Specialist- Journeyman

    1 month ago

    Duluth, United States Govcio LLC Full time

    Overview: GovCIO is currently hiring for a/an Desktop Support Specialist (Journeyman). This position will be located in Duluth, MN. This is an onsite position.  The Desktop Support Specialist will provide support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, and maintaining all desktop...

  • Technical Support Specialist

    3 days ago

    Duluth, Minnesota, United States Members Cooperative Credit Union Full time

    Job OverviewDesktop Support AnalystThe Desktop Support Analyst plays a crucial role in delivering exceptional service to both internal and external stakeholders, aligning with our mission, vision, and core values. This position involves addressing user inquiries, diagnosing issues with IT equipment and applications, and facilitating resolutions....

  • Nursing Support Specialist

    1 week ago

    Duluth, Minnesota, United States Interim HealthCare Duluth Full time

    Nursing Support Specialist (CNA)in Duluth, MN and Cloquet, MNEmbark on a rewarding career as a Nursing Support Specialist with Interim HealthCare Staffing, where you will experience a dynamic work environment filled with diverse challenges and opportunities for professional growth. This role allows you to engage with various healthcare facilities, interact...

  • Family Support Specialist

    4 days ago

    Duluth, Minnesota, United States Accend Services Full time

    Job SummaryAccend Services is seeking a highly skilled and compassionate Family Support Specialist to join our team. As a key member of our integrated care team, you will play a vital role in providing comprehensive case management and care coordination services to individuals and their families.Key Responsibilities:Develop and Implement Care Plans:...

  • Hotel Front Desk Agent

    3 weeks ago

    Duluth, United States AmericInn by Wyndham Duluth South Full time

    Job DescriptionJob DescriptionWe are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our...

  • Client Support Specialist

    3 days ago

    Duluth, Minnesota, United States Nth Degree Full time

    Client Support SpecialistOverview:We are in search of a dynamic Client Support Specialist who excels in managing multiple tasks efficiently.Key Responsibilities:Oversee billing processes, time tracking, and payroll for designated events.Input labor data, inventory consumption, and acquisitions into the system.Offer assistance to event labor teams and...

  • Traveling CT Imaging Specialist

    3 days ago

    Duluth, Minnesota, United States Healthcare Support Full time

    Position Overview:Healthcare Support is currently seeking a traveling CT Imaging Specialist for an exciting opportunity.Role Details:Specialty: CT ImagingDiscipline: Allied Health ProfessionalDuration: 13 weeksHours: 40 hours per weekShift: 8 hours, nightsEmployment Type:TravelBenefits:Schedule from 10:30 AM to 7:00 PM, Monday to Friday for 13 weeks. Minimum...

  • Front Desk Medical Receptionist

    4 weeks ago

    Duluth, United States Incremedical Therapy Solutions LLC Full time

    Overview: Incremedical, a member of the Confluent Health family, is looking for a Full Time Front Desk Medical Receptionist to join our team! At Incremedical youll find an amazing culture because we want our employees to love coming to work and do what they love- helping our patients get back to their everyday lives. We provide you with a fun, family-like...

  • Inside Sales Support Specialist

    3 months ago

    Duluth, United States Openwork Full time $18 - $20

    Openwork is currently assisting a local client in their search to fill a Customer Support Specialist job in Duluth.  As a Customer Support Specialist you will be responsible for building relationships with clients and providing support.  Apply Now if you meet the qualifications listed below!Responsibilities for the Client Support Specialist...

  • Support Specialist

    7 hours ago

    Duluth, Minnesota, United States ConvaTec Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at ConvaTec. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring their overall satisfaction.Key ResponsibilitiesCustomer Support: Respond to customer...

  • Culinary Support Specialist

    7 days ago

    Duluth, Minnesota, United States New Horizon Foods Full time

    Position Overview: We are looking for a dedicated Culinary Support Specialist to assist in our dining operations. Location: Duluth, MN Why This Role is Unique: Union Facility - No late nights About Us: New Horizon Foods is a dining contract organization with over 30 years of experience in providing tailored services across more than 10 states. Our workforce...

  • Certified Peer Support Specialist

    3 months ago

    Duluth, United States Accend Services Full time

    Job DescriptionJob DescriptionOverviewCertified peer specialists are individuals who have lived experience with mental illness and are certified and trained to be direct service mental health staff. Certified Peer Support Specialists work alongside clients, using their own lived experience with mental illness to teach skills to enhance psychiatric stability,...