IT Support Specialist

1 week ago


Duluth, Minnesota, United States Members Cooperative Credit Union Full time
Job Overview

Position: Desktop Support Analyst

The Desktop Support Analyst plays a crucial role in delivering exceptional service to both internal and external stakeholders, aligning with our mission, vision, and core values. This position involves addressing user inquiries, diagnosing issues with IT equipment and applications, and providing effective resolutions. Collaboration with other IT personnel is essential for tasks that require additional expertise. A balance of innovative and technical problem-solving, customer service, and teamwork is vital to ensure that all personnel can efficiently access and utilize necessary software and resources.

Key Responsibilities

  • Deliver technical assistance for desktop hardware and applications to all technology users.
  • Document detailed service requests, including the steps taken to resolve issues and the personnel involved.
  • Serve as the primary contact for all computer and system-related inquiries from clients and staff.
  • Troubleshoot both virtual and physical desktop issues.
  • Conduct hands-on repairs at the desktop level, including software and hardware installations and upgrades.
  • Perform basic troubleshooting for network connectivity and user login issues.
  • Escalate issues as necessary, ensuring all relevant documentation is included in help desk requests.
  • Engage in the design, testing, and implementation of new products and services to enhance credit union offerings.
  • Install, modify, and maintain software and hardware at the desktop level.
  • Ensure timely and consistent patching of desktop software, including applications like Adobe and video conferencing tools.
  • Utilize PC deployment tools for imaging new computers and managing software installations.
  • Support and monitor the credit union's network servers.
  • Manage network assets, including maintaining inventory and related documentation.
  • Assist in monitoring and maintaining network servers and hardware.

Qualifications

  • Associate's degree in Technology, Management Information Systems, or a related field, along with two years of experience in desktop support and configuration; or equivalent education and experience.
  • Experience in a financial institution is advantageous.
  • Ability to perform under pressure and adjust priorities as necessary.
  • Familiarity with government and financial regulatory reporting requirements.
  • Understanding of the credit union's disaster recovery plan and implementation capabilities.
  • Strong organizational skills to manage multiple priorities effectively.
  • Proficiency in performing general maintenance on computer hardware.
  • Experience with client/server applications on Microsoft Windows desktop systems.
  • Working knowledge of network and PC operating systems.

Members Cooperative Credit Union values the humanity, commitment, courage, and capability of its employees, which are the foundation of our success. We are dedicated to fostering an inclusive environment that encourages the full participation of all members of our diverse workforce, enabling everyone to utilize their talents and skills to serve our members effectively. We are proud to be an equal opportunity employer, committed to providing a respectful workplace where equal employment opportunities are available to all teammates and applicants.



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