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Manager of Operations

1 month ago

Reno, United States JT Logistics Full time

Summary:

Currently reporting to the SVP Warehouse Operations, supervises warehouse staff members, next level leadership, manages client relationships, mentors next level leadership, tracks and presents KPIs, promotes JTL culture and workplace safety and is a servant leader.


Supervisory Responsibility:

The operations manager supervises the operations lead, forklift operators, customer service representatives and any additional general labor (i.e. Pick/Pack Staff).


Essential Job Functions:

Operations Management (50%)

  • Ensure adherence to production schedule by warehouse staff to ensure proper work priority
  • Coordinate work activities of supervisors and employees to maintain efficient workflow
  • Forecast daily workloads and plan staffing accordingly to manage labor resources efficiently
  • Maintain efficient use of warehouse space to reduce inventory movements and to increase efficiency
  • Review and request equipment, materials, or supplies required to process orders
  • Oversee maintenance of work equipment such as forklifts and pallet jacks to ensure proper and safe functioning
  • Transports goods within warehouse and in/out of delivery vehicles via forklift or pallet jack

Compliance and Recordkeeping (5%)

  • Ensure safety programs, workplace sanitation requirements, policies/procedures, and established departmental operations are followed by staff and comply with federal, state, and regulatory agency requirements
  • Cross check item quantities received/shipped against shipping orders and notify staff of inconsistencies
  • Maintain records of products received and stored using scanners and manual checklists

Supervision (25%)

  • Recruit, hire, train, coach, and evaluate performance of operations staff
  • Assign and prioritize duties and projects for departmental staff members
  • Manage daily time tracking for assigned staff
  • Coach, counsel, discipline, and terminate direct reports and site staff in accordance with company policy

Customer Service (20%)

  • Communicate with client on KPI’s
  • Maintain daily communication with client concerning all aspects of their business
  • Manage client requests and escalations in a timely manner


Competencies:

  • Attention to detail
  • Adaptability/flexibility
  • Good spatial orientation
  • Strong driving skills
  • Good written and oral communication skills
  • Strong leadership and training skills


Qualifications:

  • High school diploma or equivalent
  • Three years of leadership experience in a warehouse and/or logistics environment, or equivalent


Equipment:

Stand up forklift, electric pallet jack, handheld scanner, two-way radio, computer, and cell phone


Safety:

Follow JT Logistics safety policies and procedures


Special Conditions of Employment:

Employment is contingent on successfully passing pre-employment background check and drug screening