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Building Permit Operations Manager
2 months ago
Position Title: Building Permit Operations Manager
Salary: $84,118,684.80 Annually
Overview:
The Building Permit Operations Manager is responsible for overseeing the issuance of building permits and ensuring the effective management of associated records, plans, and customer service interactions. This role involves supervising a dedicated team, ensuring compliance with established policies, and enhancing service delivery.
Key Responsibilities:
- Supervise and guide staff in the issuance of building permits and the management of related documentation.
- Develop and implement strategies for efficient permit processing and customer service.
- Participate in setting organizational goals and policies, recommending improvements as necessary.
- Assist in the recruitment and training of staff, addressing performance issues as they arise.
- Manage the budget for the permit program, ensuring proper allocation of resources.
- Provide technical support and complex permit services to customers.
- Maintain strong relationships with various governmental offices, contractors, and architects to resolve issues effectively.
- Oversee the archiving and management of all permit-related records and plans.
- Prepare detailed reports on operations and activities, ensuring transparency and accountability.
- Stay informed about new trends in building construction and permitting to enhance service delivery.
Qualifications:
Knowledge:
- Understanding of permit processing operations and office management principles.
- Familiarity with customer service best practices and municipal budget administration.
- Awareness of relevant laws, codes, and regulations.
Skills:
- Ability to lead and manage a team effectively.
- Strong organizational and multitasking skills.
- Excellent communication skills, both written and verbal.
- Proficiency in office software and record-keeping systems.
Education and Experience:
Completion of high school education supplemented by specialized training in office management, along with four years of relevant experience in permit processing.
Physical Requirements:
Work is primarily conducted in an office environment, requiring the ability to sit or stand for extended periods and perform tasks involving repetitive hand movements.
This position plays a crucial role in ensuring the smooth operation of the building permit process, contributing to the overall efficiency and effectiveness of the City of Reno's services.
