ServiceNow SME Technical Project Manager

1 day ago

San Francisco Bay Area, United States TribolaTech Inc Full time

Looking for a Sr. Project Manager - Service now.


Frequent Travel Needed.


The candidate should have done atleast 2-3 end to end implementations of any Service Now Module.


The roles of a Senior Project Manager for ServiceNow typically include the following key responsibilities:

1. Project Planning and Coordination

  • Defining project scope: Understand business requirements and translate them into clear project objectives.
  • Developing project plans: Create detailed project plans, including timelines, milestones, and resource allocation.
  • Risk management: Proactively identify potential project risks and create mitigation strategies.
  • Stakeholder communication: Maintain constant communication with key stakeholders to ensure alignment on project goals and expectations.

2. ServiceNow Implementation and Customization

  • Leading the implementation process: Oversee the end-to-end implementation of ServiceNow solutions, ensuring they meet client requirements and align with business goals.
  • Customization management: Supervise customization of the platform to suit specific organizational needs, ensuring that best practices are followed.
  • Integration management: Manage integrations with other IT systems, ensuring smooth data exchange and seamless workflow processes.

3. Team Leadership and Collaboration

  • Managing cross-functional teams: Lead a team of developers, business analysts, and other stakeholders, ensuring effective collaboration.
  • Resource allocation: Ensure the right resources are available and allocated efficiently to meet project goals and deadlines.
  • Mentoring and coaching: Guide junior project managers and team members to help them grow professionally and ensure high-performance standards.

4. Project Monitoring and Reporting

  • Tracking progress: Continuously monitor the project’s progress against the defined timeline and budget.
  • Providing updates: Prepare and present regular updates and reports to senior management and stakeholders on project status, risks, and issues.
  • Quality assurance: Ensure that the solution delivered adheres to quality standards and meets all functional and non-functional requirements.

5. Client and Vendor Management

  • Client interaction: Serve as the primary point of contact between the client and the project team, ensuring client satisfaction and addressing any concerns.
  • Vendor management: Oversee third-party vendors involved in the project, ensuring timely delivery of services and meeting contractual obligations.

6. Change Management and Continuous Improvement

  • Change control: Manage scope changes and ensure any alterations are documented, evaluated, and communicated to the relevant stakeholders.
  • Post-implementation support: Ensure proper post-implementation support, monitoring, and optimization of the ServiceNow solution.
  • Continuous improvement: Lead initiatives for continuous improvement in processes, tools, and methods based on project learnings.

7. Budget and Resource Management

  • Cost management: Oversee project budgets, ensuring that the project is delivered on time and within budget.
  • Resource planning: Forecast and manage resource needs throughout the project lifecycle.

8. Compliance and Governance

  • Adherence to policies: Ensure that the project complies with organizational policies, legal regulations, and industry standards.
  • Governance oversight: Enforce governance standards to ensure the project follows established guidelines for delivery, quality, and risk management.

The role of a Senior Project Manager for ServiceNow involves a combination of strategic oversight, technical understanding of the platform, strong communication, leadership, and effective project management practices to ensure successful delivery of ServiceNow-based solutions.

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