Artificial Intelligence Solutions Architect

1 week ago


San Diego, California, United States ServiceNow Full time
About Us

At ServiceNow, we're on a mission to make the world work better for everyone. Since 2004, our visionary team has been transforming the way organizations work with innovative AI-enhanced technology.

Job Summary

We're seeking an experienced GenAI Architect to join our Customer Outcomes team and drive customer outcomes, roadmap, and value realization for GenAI technology.

Key Responsibilities
  • Drive customer outcomes, roadmap, and value realization for GenAI technology through hands-on delivery of ServiceNow's GenAI capabilities and technical advisory activities.
  • Lead complex, multi-disciplinary projects acting as an SME to solve complex customer issues related to AI solutions.
  • Provide technical advice and guidance to customers on how to best utilize ServiceNow technologies to achieve their business objectives.
  • Hands-on delivery of ServiceNow capabilities to customers to drive outcomes and value realization.
  • Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure the successful deployment of ServiceNow Now Assist.
Requirements

To be successful in this role, you'll need:

  • At least 5 years of experience in a technology advisory role, experience working directly with AI, machine learning technologies, statistical systems, or big data platforms.
  • Preferred experience deploying GenAI solutions.
  • 8+ Years of experience in building solutions on complex cloud-native products, applications, and platforms.
  • ServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications desired, 3+ years of ServiceNow Platform experience preferred.
  • Proven track record of driving business growth and customer satisfaction with emerging technology solutions.
What We Offer

In return for your expertise, you can expect:

  • A competitive base salary of $140,000-$245,200 per year.
  • Variable/incentive compensation and benefits.
  • A flexible time away plan and family leave programs.
  • A commitment to making the world work better for everyone.


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