Senior Technical Support Manager
3 days ago
We are seeking a highly experienced Technical Support Manager to lead our technical support team. The ideal candidate will have a proven track record of managing technical support operations and driving performance improvement.
Key Responsibilities
- Manage technical support operations, including incident management, problem management, and change management.
- Develop and implement technical support strategies to improve performance and customer satisfaction.
- Lead a team of technical support engineers and provide coaching and development opportunities.
- Collaborate with cross-functional teams to drive business outcomes and improve customer experience.
Requirements
- A minimum of 6 years of technical support experience, with at least 3-4 years in a supervisory role.
- Experience managing technical support operations in a large and complex environment.
- Proven ability to drive performance improvement and customer satisfaction.
- Strong leadership and communication skills, with the ability to coach and develop team members.
What We Offer
- A competitive salary, ranging from $104,000 to $182,200.
- Equity (when applicable), variable/incentive compensation, and benefits.
- A flexible work environment, with opportunities to work from home or in the office.
About Us
- We are ServiceNow, a leading provider of cloud-based software for digital transformation.
- We are committed to delivering exceptional customer experiences and driving business outcomes.
- We value diversity, equity, and inclusion, and are an equal opportunity employer.
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