Senior Technical Support Manager

3 days ago


San Diego, California, United States ServiceNow Full time
Job Overview

We are seeking a highly experienced Technical Support Manager to lead our technical support team. The ideal candidate will have a proven track record of managing technical support operations and driving performance improvement.

Key Responsibilities
  • Manage technical support operations, including incident management, problem management, and change management.
  • Develop and implement technical support strategies to improve performance and customer satisfaction.
  • Lead a team of technical support engineers and provide coaching and development opportunities.
  • Collaborate with cross-functional teams to drive business outcomes and improve customer experience.

Requirements
  • A minimum of 6 years of technical support experience, with at least 3-4 years in a supervisory role.
  • Experience managing technical support operations in a large and complex environment.
  • Proven ability to drive performance improvement and customer satisfaction.
  • Strong leadership and communication skills, with the ability to coach and develop team members.

What We Offer
  • A competitive salary, ranging from $104,000 to $182,200.
  • Equity (when applicable), variable/incentive compensation, and benefits.
  • A flexible work environment, with opportunities to work from home or in the office.

About Us
  • We are ServiceNow, a leading provider of cloud-based software for digital transformation.
  • We are committed to delivering exceptional customer experiences and driving business outcomes.
  • We value diversity, equity, and inclusion, and are an equal opportunity employer.


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