TribolaTech Inc | ServiceNow Developer
1 day ago
Job Title: ServiceNow Architect
Location: Remote within US but requires frequent travel.
Position: ServiceNow Techno-Functional Lead
We are looking for a highly skilled and versatile individual with a blend of technical and functional expertise in ServiceNow. This role involves leading and delivering ServiceNow projects, engaging with clients during the sales cycle as a Sales Engineer, and taking ownership of technical leadership from discovery to implementation.
Requirements:
· Experience:
o Minimum of 5 years in IT with a strong technology background.
o Proven experience in ServiceNow platform capabilities and product offerings, including but not limited to ITSM, ITAM, ITBM, GRC, ITOM, PPM, and App Engine.
o Hands-on experience implementing at least one ServiceNow product offering.
o ServiceNow certifications are a strong plus.
· Skills:
o Exceptional verbal and written communication with strong articulation and analytical reasoning skills.
o Ability to document and translate complex business requirements into actionable technical deliverables.
Responsibilities:
o Conduct discovery sessions to understand client needs and propose tailored ServiceNow solutions.
2. Project Leadership:
o Take ownership of end-to-end project delivery, including requirements gathering, discovery sessions, and implementation planning.
o Develop detailed project plans, timelines, and resource requirements.
3. Client Engagement:
o Build and maintain strong relationships with project stakeholders.
o Act as the primary liaison between clients and technical teams to ensure requirements are met.
o Represent stakeholder interests throughout planning, development, and release processes.
4. Requirements Gathering and Documentation:
o Use interviews, workshops, document analysis, and workflow analysis to gather and analyze requirements.
o Document requirements in user stories, functional specifications, business requirement documents (BRDs), and other formats as necessary.
5. Delivery Oversight:
o Work closely with the technical team to ensure requirements are developed, tested, and delivered to specifications.
o Assist QA teams during implementation to identify and address bugs or misunderstandings early.
o Conduct demos for customers and stakeholders, addressing feature requests and changes.
6. Support and Adoption:
o Assist clients during UAT and production environments to ensure smooth adoption.
o Provide thought leadership to identify opportunities for improvement and recommend enhancements.
7. Consultancy:
o Identify areas of improvement in client environments and propose solutions in collaboration with the consultancy team.
o Communicate consultancy deliverables to both technical and business stakeholders.
o Lead multiple ServiceNow implementation projects to deliver measurable transformation for clients.
Preferred Qualities:
· Strong leadership and organizational skills with the ability to drive projects to completion on schedule.
· Proactive mindset in identifying client pain points and proposing tailored solutions.
· Ability to balance technical depth with functional understanding to bridge client needs and technical delivery.
This role offers an exciting opportunity to make a meaningful impact on client outcomes while growing your expertise within the ServiceNow ecosystem. If you have the passion and expertise to lead transformational projects, we’d love to hear from you
About Tribolatech
Tribolatech is a fast-growing IT solutions company and a proud leading partner of ServiceNow. We specialize in delivering innovative, high-quality ServiceNow implementations and solutions to our clients across industries.
Our company is experiencing exponential growth, driven by our commitment to excellence and customer success. At Tribolatech, we value our team members and strive to create an environment where they can thrive professionally and personally.
What We Offer:
· Competitive salary packages
· Performance-based bonuses and commissions
· Comprehensive benefits like healthcare, 401k.
· Opportunities for professional development and growth
· A collaborative and supportive work environment
Join Tribolatech and become a part of our journey to shape the future of IT solutions with cutting-edge technologies and unmatched expertise.
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