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IT Help Desk Technician 2

4 months ago

Cleveland, United States Hospice of the Western Reserve Full time

Four 10-hour workdays per week.

WHAT YOU WILL DO:

Help Desk

  • Must have CRM experience
  • Provide telephone and in-person support to users in the areas of Windows operating systems, Microsoft Office applications and e-mail
  • Research, analyze and resolve assigned problems and escalate to appropriate areas when needed
  • Serve as a technical resource for Level 1 Technical Support Specialist
  • Responsible for training Level 1 Technical Support Specialists on repair and documentation procedures
  • Maintain and troubleshoot LAN issues at remote offices
  • Assist the System Administrators as necessary

Computer Setup and Maintenance

  • Test and install new computers, drives, printers and other peripherals
  • Install and test operating systems and authorized software
  • Responsible for accurately tracking all work and recording inventory changes
  • Assist with tracking/inventory of computers and related equipment
  • Assist with Microsoft Dynamics issues
  • Assign phone numbers and perform other telecom related activities. Telecom experience highly preferred.