IT Help Desk Technician

4 months ago


Cleveland, United States N2Net Full time

Job brief:

We are looking for enthusiastic Rapid Response (Helpdesk) Team Members to provide technical assistance to our clients on Information Technology and IT Security-related inquiries. You will answer queries on technical issues and assist clients in resolving them.

An excellent Rapid Response Team Member must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to assist business clients who are not familiar with IT-related subjects.

Responsibilities:

  • Serve as a technician for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques, tools, and pertinent questions, and remote access to computer systems
  • Determine the best solution based on the issue and details provided by clients
  • Walk the client through the problem-solving process and confirm the problem is resolved
  • Direct unresolved issues to other team members experienced in the issue
  • Provide accurate information on IT products and services
  • Record events, problems, and their resolution in our Connectwise ticketing system in real-time
  • Follow-up and update client status and information
  • Pass on any feedback or suggestions by clients to the appropriate internal team members
  • Identify and suggest possible improvements in procedures and processes

Requirements

  • Proven experience with technology in a client support role
  • Tech-savvy with working knowledge of some or all of the following; Cloud Servers and workstations, PCs, Servers, VoIP phone systems, IT Security, office automation products, operating systems, networking, and remote assistance
  • Good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and resolve technical issues
  • Excellent communication skills
  • Customer-oriented and client-focused.


  • Cleveland, United States Medix Full time

    Help Desk Technician #236313Onsite 5 days a week in Cleveland, TNContractNot able to provide sponsorship for now or in the future One of Medix's best clients, a prominent healthcare system in Tennessee, is seeking an experienced Help Desk Technician to join their team. These individuals will be the first line of support as the implementation and deployments...

  • Help Desk Technician

    2 weeks ago


    cleveland, United States Medix™ Full time

    Help Desk Technician #236313Onsite 5 days a week in Cleveland, TNContractNot able to provide sponsorship for now or in the futureOne of Medix’s best clients, a prominent healthcare system in Tennessee, is seeking an experienced Help Desk Technician to join their team. These individuals will be the first line of support as the implementation and deployments...

  • Help Desk Technician

    2 weeks ago


    Cleveland, United States Medix™ Full time

    Help Desk Technician #236313Onsite 5 days a week in Cleveland, TNContractNot able to provide sponsorship for now or in the futureOne of Medix’s best clients, a prominent healthcare system in Tennessee, is seeking an experienced Help Desk Technician to join their team. These individuals will be the first line of support as the implementation and deployments...

  • Help Desk Technician

    2 weeks ago


    cleveland, United States Medix™ Full time

    Help Desk Technician #236313Onsite 5 days a week in Cleveland, TNContractNot able to provide sponsorship for now or in the futureOne of Medix’s best clients, a prominent healthcare system in Tennessee, is seeking an experienced Help Desk Technician to join their team. These individuals will be the first line of support as the implementation and deployments...

  • Help Desk Lead

    1 month ago


    cleveland, United States Murtech Staffing & Solutions Full time

    Position: Help Desk LeadLocation: Cleveland, OHDuration: 6-month W2 contract to full timeDescription:We are looking for a Help Desk Supervisor to oversee a team of technicians with the performance of their job duties, respond to customer inquiries, and assist with resolving issues and complaints. You will implement procedures to create and maintain an...

  • Help Desk Lead

    2 months ago


    Cleveland, United States Murtech Staffing & Solutions Full time

    Position: Help Desk LeadLocation: Cleveland, OHDuration: 6-month W2 contract to full timeDescription:We are looking for a Help Desk Supervisor to oversee a team of technicians with the performance of their job duties, respond to customer inquiries, and assist with resolving issues and complaints. You will implement procedures to create and maintain an...

  • Help Desk Supervisor

    4 weeks ago


    Cleveland, Ohio, United States Murtech Staffing & Solutions Full time

    Job Summary:We are seeking a skilled Help Desk Lead to oversee a team of technicians and provide exceptional customer service. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to work well under pressure.Key Responsibilities:Manage a team of technicians to ensure efficient resolution of customer...


  • Cleveland Twp, United States Precision Castparts Corp PCC Full time

    Country 1 United States of America State / County 1 Ohio City 1 Cleveland Division 1 Wyman Gordon Company 1 Cleveland Function 1 Information Technology Workplace Type 1 On-Site Position type 1 Full Time Opportunity ID 10493 Company Profile 1 With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is...

  • IT Help Desk Lead

    3 hours ago


    Cleveland, United States MSP Hire, Inc. Full time

    As a leading IT Managed Service Provider, we partner with small and mid-sized businesses in Cleveland, Ohio, and beyond. We specialize in delivering Managed IT Services, IT Support & Consulting, and seamless cloud and mobile technology integration for companies with sophisticated IT needs but without the resources for a full-time IT department. Our focus is...


  • Cleveland, Ohio, United States Insight Global Full time

    Job Title: Help Desk SupervisorThe Help Desk Supervisor is a critical role within our organization, responsible for overseeing the level one support team for our client's retail locations in the US and Canada. This individual will ensure the resolution or escalation of end-user incidents to either development or other support groups, while managing all...


  • Cleveland, Ohio, United States Insight Global Full time

    Job Description:The Help Desk Supervisor at Insight Global is responsible for overseeing the level one support team for our client's retail locations in the US and Canada. This role ensures the resolution or escalation of end-user incidents to either development or other support groups. The scope of support includes the stores IT ecosystem, including...


  • Cleveland, Ohio, United States MSP Hire, Inc. Full time

    We are seeking an experienced IT professional to lead our Help Desk team at MSP Hire, Inc. As a Help Desk Manager, you will be responsible for overseeing the daily operations of our Help Desk, ensuring that all service requests are properly logged, categorized, and prioritized according to our Service Level Agreement (SLA) guidelines.Key...

  • MSP Help Desk Manager

    4 weeks ago


    Cleveland, Ohio, United States MSP Hire, Inc. Full time

    About the RoleWe are seeking an experienced MSP Help Desk Manager to lead our dynamic Help Desk team. As a key member of our team, you will be responsible for optimizing processes, improving response times, and driving operational efficiency across our service operations.Key ResponsibilitiesCustomer Service: Set high service standards, monitor customer...

  • Civilian Pay Clerk

    2 months ago


    Cleveland, United States MSCCN Full time

    Apply online through 10/2/2024 at:USAJOBS - Job Announcement{rel='nofollow'} Duties Duties described below reflect the full performance level GS-06. Duties assigned to an entry grade of GS-04 will be developmental in nature. The Civilian Pay Help Desk responds to inbound phone calls from customers with inquiries and requests, courteously and professionally,...


  • Cleveland, United States Area Temps Full time

    A governmental organization is seeking a Front Desk Receptionist to answer phones, transfer calls, answer questions, assist with checking people in, help applicants and residents with paperwork, enter data into computer, and perform other office duti Receptionist, Front Desk, Administrative, Staffing


  • Cleveland, United States EDEN Inc Full time

    Join EDEN as a Part-Time Front Desk Associate in Cleveland, where you'll be at the heart of our mission-driven nonprofit work! This onsite position, on RTA Route 25, offers an exciting opportunity to engage with diverse community members and contribute to meaningful social services. With a competitive pay of $15.00 per hour, you'll play a vital role in...

  • Front Desk Associate

    4 weeks ago


    Cleveland, Ohio, United States Crescent Hotels and Resorts Full time

    Front Desk Agent Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Crescent Hotels and Resorts. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay experience.Key Responsibilities:Greet all...

  • Front Desk Clerk

    4 weeks ago


    Cleveland, United States DelMonte Hotel Group Full time

    Description Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Front Desk Clerk of this exciting lifestyle brand hotel located in Pinecrest, Cleveland's newest mixed use district in...

  • Service Desk

    4 months ago


    Cleveland, United States Planet Fitness Full time

    Job DetailsJob Location 209 Cleveland - Cleveland, TN Position Type Part Time Salary Range $11.00 - $11.00 Hourly Job Shift Any Job Category Customer Service DescriptionCompany & Benefits As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives (and have fun...


  • Cleveland, United States TEKsystems Full time

    Job DescriptionJob DescriptionDuration6Month(s) contract to hire Req Description DescriptionProvides customers of IT Services a central point of contact for logging, tracking, and reporting of hardware, network and application related problems. Provides guidance and 1st level support, assisting in problem resolution, workstation, application and production...