Civilian Pay Clerk

2 days ago

Cleveland, United States MSCCN Full time

Apply online through 10/2/2024 at:USAJOBS - Job Announcement{rel='nofollow'} Duties Duties described below reflect the full performance level GS-06. Duties assigned to an entry grade of GS-04 will be developmental in nature. The Civilian Pay Help Desk responds to inbound phone calls from customers with inquiries and requests, courteously and professionally, while providing a customer experience that offers consistent and accurate information in a timely manner. Researches employee leave/pay issues based on inquiries that include special pay requests, validating and requesting changes to service computation dates, advising supervisors on overtime requests, and resolving issues regarding debt letters. The Help Desk technician's primary function is to respond to inquiries in an environment involving high customer volume and sensitive content related to the overall entitlements/pay processes. Determines eligibility for pay and benefits based on appointment type and pay plan, tour of duty, and location of employment. Uses various automated systems and databases to: search records and customer accounts, procedures and guidelines to identify and explain information. Conditions of Employment Must be a U.S Citizen or National Registered for Selective Service (males born after 12-31-1959) Suitable for federal employment This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination New employees to the Defense Finance and Accounting Service will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov. Obtain/Maintain Financial Management Certification Position is located in Indianapolis, IN or Cleveland, Ohio. Please note, this position is NOT eligible for remote telework. Pay for first time hires to the Federal Government will typically be set at step 1 salary range for their respective grade level. Qualifications GS-04:One year of generalized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-03) within the federal service, which demonstrates the ability to perform the duties of the position, is required. General Experience is defined as:Progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. GS-05:One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-04) within the federal service, which demonstrates the ability to perform the duties of the position, is required. Specialized Experience is defined as:Performing duties that support the processing of financial/accounting transactions using standardized procedures that may include reviewing financial/accounting systems information/documents for accuracy/completeness, inputting financial/accounting information into automated systems, or correcting invalid financial/accounting transactions. GS-06:One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-05) within the federal service, which demonstrates the ability to perform the duties of the position, is required. GS-06: Specialized experience is defined as:processing a variety of non-routine payroll actions, such as establishing, adjusting an

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