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Senior Technical Writer

1 month ago

Phoenix, United States ALOIS Solutions Full time

Job Title: Technical Writer

Location: Phoenix, AZ (Onsite)



Job Description:


  • The role will assist the Flood Control District Process Improvement Supervisor with documenting processes, guides, FAQs, etc. related to the county's new permitting software.
  • Writes about technical subjects for technical and nontechnical audiences.
  • Creates scripts for video tutorials.
  • Tests and updates existing documentation.
  • Adheres to and updates the in-house style guide.
  • Creates infographics and screenshot markups.
  • Creates process maps and other visuals.
  • Creates end-user documentation such as user manuals, troubleshooting guides, configuration guides, administration guides
  • Creates and builds out user assistance infrastructure, including how-to sections, FAQs, and Help sections.
  • Updates, edits, and proofreads written materials such as product manuals, user manuals, how-to guides, and FAQs.
  • Works closely with subject matter experts and configurators.
  • Collects user data to determine areas of documentation that need revision and updating.



Skills Required:


  • Ability to write user-friendly, engaging copy about highly technical subjects.
  • Ability to understand and accurately translate technical information for a general audience.
  • Knowledge of coding and scripting languages, such as HTML and SQL.
  • Excellent problem-solving ability and attention to detail.
  • Ability to collaborate with subject matter experts to understand their process and how they use the system.



Experience Required:


  • End-user documentation Process mapping



Education Required:


  • High School Diploma Bachelor's Degree or an equivalent combination of education and experience


Education Preferred:


  • Master's degree