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Technical Writer

2 months ago

Phoenix, United States Russell Tobin Full time

One of Arizona's most populous and fastest-growing counties is looking to hire a Contract Technical Writer.

Contract: 3 Month Contract

Location: Phoenix, AZ

Pay: $30-35/ hourly

The role will assist the Flood Control District Process Improvement Supervisor with documenting processes, guides, FAQs, etc. related to the county's new permitting software.

RESPONSIBILITIES

• Writes about technical subjects for technical and nontechnical audiences.

• Creates scripts for video tutorials.

• Tests and updates existing documentation.

• Adheres to and updates the in-house style guide.

• Creates infographics and screenshot markups.

• Creates process maps and other visuals.

• Creates end-user documentation such as user manuals, troubleshooting guides, configuration guides, administration guides

• Creates and builds out user assistance infrastructure, including how-to sections, FAQs, and Help sections.

• Updates, edits, and proofreads written materials such as product manuals, user manuals, how-to guides, and FAQs.

• Works closely with subject matter experts and configurators.

• Collects user data to determine areas of documentation that need revision and updating.

REQUIREMENTS

• Ability to write user-friendly, engaging copy about highly technical subjects.

• Ability to understand and accurately translate technical information for a general audience.

• Knowledge of coding and scripting languages, such as HTML and SQL.

• Excellent problem-solving ability and attention to detail.

• Ability to collaborate with subject matter experts to understand their process and how they use the system.

• End-user documentation experience

• Process mapping experience

Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization.

We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.

We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.