Client Success, Director Strategic Accounts

3 weeks ago

Alpharetta, United States Nox Health Full time
This is an integral position within the Nox Health Enterprise Client Success organization responsible for client revenue expansion, client relationship management, contract management and renewal, and successful onboarding of new clients/services. This role is also the liaison between the client and Nox Health Marketing, Care Operations, Product Management, Financial Operations, and Information Technology to communicate client requirements, enhance client deliverables and resolve problem escalations.

This role will be responsible for strategic client accounts in the direct-to-employer segment.

Responsibilities:

  • Expand services and revenue for selected accounts; seek and implement opportunities for increasing revenue velocity, year-over-year growth, and participant engagement
  • Build value-based relationships with client decision makers, key stakeholders and program administrators for assigned accounts
  • Facilitate integration with client health and incentive plan providers, building strategic relationships with key contacts in support of client objectives and driving program enrollment
  • Lead communication, education and engagement strategy for assigned accounts, engaging Nox Health Marketing for subject matter expertise and strategy/deliverables development in alignment with Nox Health branding
  • Responsible for negotiating / documenting client reporting requirements and for accurate delivery of reporting and guidance for resources completing the reports; e.g., Client Success Associate, based on client specifications and Nox Health branding standards.
  • Responsible for up-to-date and accurate documentation for each assigned account: client profile, relationship plan, SWOT analysis, client business rules, projections, etc
  • Lead internal account reviews and opportunity development sessions to include: SWOT analysis, data analytics review, opportunity analysis and action planning, preparation for client program / account reviews
  • Prepare and lead periodic data analytics, outcomes reports, and client Annual Business Reviews.
  • Prepare and communicate volume and revenue projections / forecasts, report on actuals versus projections and complete gap analysis and deliver action plan for assigned accounts
  • Facilitate revenue sync sessions with participant engagement resources (e.g., Participant Resource Center, Field Team) to validate enrollment opportunities, gaps and facilitate opportunity development
  • Lead escalated client operational, technology, billing and contract issues to completion with resolution/action plan which is mutually beneficial for the client and FusionHealth
  • Lead strategies for communication, education and engagement to fulfill contract requirements and generate revenue.
  • Manage contracts and negotiation for assigned accounts, including contract renewal/expansion, creation of statements of work, negotiating and documenting performance standards and outcomes
  • Manage P&L for each assigned account
  • Responsible for understanding industry and trends associated with assigned accounts (subject matter expert for assigned accounts / industries)

Requirements

  • Bachelor's degree in a related field of study, such as health, promotion, science, business; and/or 5 years related experience and/or training; or equivalent combination of education and experience.
  • Minimum of 10 years client major account management experience with large employers
  • Track record in client revenue generation
  • Demonstrated experience in client relationship / account management
  • Experience in project coordination / management; demonstrated organizational, creative and project management skills
  • Experience in problem solving, exercising sound judgment, maintaining confidentiality and the ability to interact professionally and effectively with co-workers, clients, and the general public
  • Proficiency in Salesforce, Microsoft Office Suite, Google apps, social media tools, and Internet Web Browsing applications
  • Ability to complete assignments and responsibilities accurately and in a timely manner, often with strict and/or conflicting deadlines
  • Flexibility and an understanding of business needs
  • Demonstrated team player

Benefits

Medical, Dental, Vision Benefits

401K + Match

Unlimited PTO

Employe Sleepcharge Program

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