Technical Client Success Manager
4 weeks ago
Client Success Manager
Join us as a Client Success Manager at Medicus Our CSMs are more than just advisors-they're partners in success, guiding our clients towards their business goals and enhanced patient care. With your expertise and problem-solving skills, you'll ensure high customer satisfaction and retention. The ideal candidate should have the ability to communicate technical issues to non-technical clients. If you have 2+ years of CSM experience, particularly in MSP, tech, or healthcare, let's chat
Essential Role and Responsibilities:
* Guide clients through strategic planning for long-term success.
* Maintain excellent client service, resolving issues promptly and proactively seeking feedback.
* Consultative Selling: Qualifies potential clients for Medicus Managed and Professional Services; builds rapport, asks probing questions to uncover business needs, applies product and market expertise, presents tailored solutions, and manages Quarterly Business Review process.
* Identify and address at-risk client relationships.
* Manage client expectations and deliver comprehensive proposals with ROI justification.
* Cultivate strong relationships with clients, partners, and service providers.
* Coordinate project implementations and act as a communication interface.
* Collaborate with Service Delivery Leadership on QBR reviews and recommendations.
Job Requirements:
* 2-5+ Years of IT experience working with Microsoft Technologies (O365, windows servers)
* MSP experience preferred, with ConnectWise experience a plus.
* Bachelor's degree preferred; project management certification preferred.
* 5+ years in IT business roles, engaging with C-Level and IT Management.
* Strong verbal and written communication skills.
* Ethical conduct and integrity in business dealings.
* Negotiation and sales skills, with a focus on achieving goals and maintaining customer satisfaction.
* Ability to work effectively in teams and manage time efficiently.
* Proven ability to build and motivate teams, fostering positive work environments.
In addition to being a best company to work for, Medicus IT offers incredible benefits that go unmatched
* 401k with Company Match
* Medical, Vision & Dental Insurance
* Short-Term & Long-Term Disability Insurance
* Accidental Death & Dismemberment (AD&D) Insurance
* Optional Supplemental Insurance
* Paid Holidays/14 days PTO (Including Birthday PTO)
* Fully Customized Development/Growth Plans
* Certification Reimbursements
* Monthly employee appreciation events
* Fully stocked breakroom
Join our team and be part of a supportive, rewarding work environment
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