Technical Client Success Manager
2 weeks ago
Technical Client Success Manager
Join us as a Client Success Manager at Medicus Our CSMs are more than just advisors—they're partners in success, guiding our clients towards their business goals and enhanced patient care. With your expertise and problem-solving skills, you'll ensure high customer satisfaction and retention. The ideal candidate should have the ability to communicate technical issues to non-technical clients. If you have 2+ years of CSM experience, particularly in MSP, tech, or healthcare, let's chat
Essential Role and Responsibilities:
- Guide clients through strategic planning for long-term success.
- Maintain excellent client service, resolving issues promptly and proactively seeking feedback.
- Consultative Selling: Qualifies potential clients for Medicus Managed and Professional Services; builds rapport, asks probing questions to uncover business needs, applies product and market expertise, presents tailored solutions, and manages Quarterly Business Review process.
- Identify and address at-risk client relationships.
- Manage client expectations and deliver comprehensive proposals with ROI justification.
- Cultivate strong relationships with clients, partners, and service providers.
- Coordinate project implementations and act as a communication interface.
- Collaborate with Service Delivery Leadership on QBR reviews and recommendations.
Job Requirements:
- 2-5+ Years of IT experience working with Microsoft Technologies (O365, windows servers)
- MSP experience preferred, with ConnectWise experience a plus.
- Bachelor's degree preferred; project management certification preferred.
- 5+ years in IT business roles, engaging with C-Level and IT Management.
- Strong verbal and written communication skills.
- Ethical conduct and integrity in business dealings.
- Negotiation and sales skills, with a focus on achieving goals and maintaining customer satisfaction.
- Ability to work effectively in teams and manage time efficiently.
- Proven ability to build and motivate teams, fostering positive work environments.
In addition to being a best company to work for, Medicus IT offers incredible benefits that go unmatched
- 401k with Company Match
- Medical, Vision & Dental Insurance
- Short-Term & Long-Term Disability Insurance
- Accidental Death & Dismemberment (AD&D) Insurance
- Optional Supplemental Insurance
- Paid Holidays/14 days PTO (Including Birthday PTO)
- Fully Customized Development/Growth Plans
- Certification Reimbursements
- Monthly employee appreciation events
- Fully stocked breakroom
Join our team and be part of a supportive, rewarding work environment
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