Desktop Support Specialist

1 month ago


Durham, United States Convergenz Full time

We are looking for a Desktop Support Specialist to support a government agency’s IT program. This will be a multi-year contract opportunity, and the work is fully onsite in Durham, NC.


RESPONSIBILITIES

  • Desktop Support Specialist provides deskside and dispatch support services at required agency locations.
  • Coordinates with the EISD for incident management, request fulfillment and provisioning, IMACs, and break/fix management.
  • Troubleshoots, diagnoses, and resolves common end-user device incidents and problems, through both deskside support services and by serving on the Walk-Up Service Desk, where appropriate.
  • Provides AV/VTC support for routine support requests.
  • Tracks the status of all incidents and requests in ServiceNow.
  • Supports the execution of technology refresh plans.

QUALIFICATIONS

  • High School + 3-5 years of experience



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