Desktop Support Specialist
1 month ago
We are looking for a Desktop Support Specialist to support a government agency’s IT program. This will be a multi-year contract opportunity, and the work is fully onsite in Durham, NC.
RESPONSIBILITIES
- Desktop Support Specialist provides deskside and dispatch support services at required agency locations.
- Coordinates with the EISD for incident management, request fulfillment and provisioning, IMACs, and break/fix management.
- Troubleshoots, diagnoses, and resolves common end-user device incidents and problems, through both deskside support services and by serving on the Walk-Up Service Desk, where appropriate.
- Provides AV/VTC support for routine support requests.
- Tracks the status of all incidents and requests in ServiceNow.
- Supports the execution of technology refresh plans.
QUALIFICATIONS
- High School + 3-5 years of experience
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