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Desktop Support Technician

2 months ago

Durham, United States Murtech Full time
Job DescriptionJob DescriptionDesktop Support TechnicianLocation: 3701 S Miami Blvd, Durham, NC 27703Pay Rate: $18.00/HR W2 (Increase to $21/hour upon hire) Hours: Full time, M-F, 8am-4:30pm Duration: Contract-to-Hire Description:
  • Deskside support role doing hardware repair, troubleshooting of hardware and software images, IMAC tasks
  • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
  • Documents, maintains, upgrades, or replaces hardware and software systems.
  • Supports and maintains user account information including rights, security, and systems groups.
  • Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
  • Network connection issues, track network connections back to network switches.
  • Escalates problems and issues to a higher level of support if unable to resolve.
  • Represents company in a professional and businesslike manner and communicates effectively with customers and associates.
  • Interacts with customers, responding to routine technical questions or request for information.
Qualifications:
  • Candidates should have 3+ years’ experience supporting PC Hardware and software.
  • Deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers)
  • Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems.
  • Having experience supporting applications related to engineering, manufacturing, and logistics is a plus
  • A+ certification is a plus