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EUC Support Specialist for Pharma Labs

2 months ago

Durham, United States Syntricate Technologies Full time
Position Overview:

We are seeking a skilled Desktop EUC Engineer to provide exceptional support in a pharmaceutical laboratory setting. The ideal candidate will possess a strong background in end-user computing and system administration for lab equipment.

Key Responsibilities:
  • Deliver comprehensive support for lab benchtop systems and end-user computing.
  • Act as the system administrator for laboratory computers and associated equipment.
  • Facilitate the transition of services from previous suppliers, ensuring a seamless integration.
  • Provide desktop support and operating systems assistance, maintaining a high level of customer service.
  • Demonstrate expertise in Microsoft operating systems and related technologies.
  • Support lab computers and equipment, leveraging extensive knowledge of IT hardware and software.
  • Exhibit strong troubleshooting skills in network issues.
  • Possess familiarity with Windows XP, Windows 7, Windows 10, and the MS Office suite.
  • Knowledge of Linux systems is advantageous.
  • Manage SCCM patching, Active Directory, and antivirus tools, with proficiency in imaging and creating system images.
  • Experience in deploying Windows 10 systems is essential.
  • Participate in or lead operating system migrations, showcasing excellent communication skills and a strong customer-service focus.
  • Understand the principles of customer service and service delivery.
  • Familiarity with ITIL processes and the ServiceNow tool is preferred.
Qualifications:

The successful candidate will have a proven track record in a similar role, demonstrating the ability to effectively support laboratory environments while ensuring high standards of service delivery.