Current jobs related to IT Support Specialist - Durham, North Carolina - BioAgilytix
-
SAP Support Specialist
2 weeks ago
Durham, North Carolina, United States RCM Life Sciences and IT Full timeSAP Support Specialist Job DescriptionWe are seeking a highly skilled SAP Support Specialist to join our team at RCM Life Sciences and IT. As a key member of our support team, you will be responsible for providing first-line monitoring support for SAP application modules, covering the GMT time zone.Key Responsibilities:Investigate and resolve issues with...
-
Service Desk Support Specialist
1 month ago
Durham, North Carolina, United States Indigo IT Full timeJob SummaryIndigo IT is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing exceptional technical support to our customers, resolving technical issues, and ensuring a high level of efficiency and support.Key ResponsibilitiesProvide Tier 1 service desk support for moderately complex...
-
Technical CSV Support Specialist
3 days ago
Durham, North Carolina, United States RCM Life Sciences and IT Full timeJob Title:MODA-ES CSV Support SpecialistJob Function:Provide technical support and configuration changes for MODA-ES and Python or Java or SQL/NoSQL or other similar programming languages.Job Type:Full-Time ContractLocation:Remote (100%)RCM Life Sciences & IT is seeking a CSV support specialist with 2-5 years of experience in MODA-ES and either Python, Java,...
-
SAP Support Specialist
2 weeks ago
Durham, North Carolina, United States RCM Life Sciences and IT Full timeJob SummaryWe are seeking a highly skilled SAP Support Specialist to join our team at RCM Life Sciences and IT. As a key member of our support team, you will be responsible for providing first-line monitoring support for SAP application modules, covering the GMT time zone. Your primary responsibilities will include investigating issues with iDocs and other...
-
MODA-ES CSV Support Specialist
3 days ago
Durham, North Carolina, United States RCM Life Sciences and IT Full timeJob Title: MODA-ES CSV Support SpecialistJob Summary:We are seeking a skilled MODA-ES CSV Support Specialist to provide technical support and configuration changes for MODA ES and Python or Java or SQL/NoSQL or other similar programming languages. The ideal candidate will have 2-5 years of experience in MODA ES and either Python, Java, SQL/NoSQL or other...
-
Dialysis Nurse Specialist
2 weeks ago
Durham, North Carolina, United States HealthCare Support Full timeJob Title: Dialysis Nurse SpecialistJob Description:We are seeking a skilled Dialysis Nurse Specialist to join our team at HealthCare Support. As a Dialysis Nurse Specialist, you will be responsible for providing high-quality patient care in an acute dialysis setting. This is a fantastic opportunity to work with a reputable healthcare organization and make a...
-
IT Support Specialist
4 days ago
Durham, North Carolina, United States Bee Talent Solutions Full timeThe IT Support Specialist at Bee Talent Solutions coordinates and resolves internal employee issues with technology. This role provides timely support services to employees with technical problems and information technology issues involving desktop, laptop, or network services. The specialist troubleshoots and resolves problems or escalates them to...
-
Desktop Support Specialist
2 weeks ago
Durham, North Carolina, United States SysMind Tech Full timeJob Title: Desktop Support Specialist Job Summary: We are seeking a highly skilled Desktop Support Specialist to join our team at SysMind Tech. The successful candidate will have extensive knowledge of IT hardware and software, with a focus on desktop support, operating systems, and customer service. Key Responsibilities: * Provide technical support for...
-
Administrative Support Specialist
4 days ago
Durham, North Carolina, United States Complete Staffing Solutions Full timeJob Title: Administrative Support SpecialistJob Summary:We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Complete Staffing Solutions. As an Administrative Support Specialist, you will provide administrative support to faculty and academic department staff, ensuring the smooth operation of our...
-
Peer Support Specialist
2 weeks ago
Durham, North Carolina, United States Durham County Full timeJob Title: Peer Support SpecialistJoin Durham County Government in providing essential services to the community. As a Peer Support Specialist, you will play a vital role in supporting individuals struggling with substance abuse, psychological trauma, and mental health issues.Key Responsibilities:Provide guidance and support to clients in implementing a...
-
Support Specialist
3 days ago
Durham, North Carolina, United States Wyndy LLC Full timeAt Wyndy LLC, we are seeking a Support Specialist to provide assistance and guidance to individuals in need. This role involves offering support, problem-solving, and advocacy to promote the well-being and success of individuals. The ideal candidate will have strong interpersonal skills, empathy, and the ability to navigate complex situations.Key...
-
Academic Support Specialist
2 weeks ago
Durham, North Carolina, United States North Carolina Central University Full timeJob Title: Academic Support SpecialistNorth Carolina Central University is seeking a highly motivated and experienced Academic Support Specialist to join our team. The successful candidate will provide academic support to law students, assist with the development and implementation of academic success programs, and work closely with faculty and staff to...
-
Customer Support Specialist
2 weeks ago
Durham, North Carolina, United States AA2IT Full timeJob Title: Customer Support SpecialistWe are seeking a highly motivated and experienced Customer Support Specialist to join our team at AA2IT. The successful candidate will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective support to customers via phone, email, and...
-
IT Support Specialist
7 days ago
Durham, North Carolina, United States Creo Full timeJob OverviewThe IT Support Specialist role at Creo is an entry-level position that requires 1-2 years of experience. This position involves providing exceptional customer service, building strong relationships with internal and external staff, and performing remote troubleshooting and configuration of Windows desktop and laptop workstations.Key...
-
IT Support Specialist
4 days ago
Durham, North Carolina, United States Creo Full timeJob OverviewThe IT Support Specialist role at Creo is an entry-level position that requires 1-2 years of experience. This position involves providing exceptional customer service and technical support to users working in our corporate and satellite offices, as well as virtual/remote workers. The ideal candidate will have a strong understanding of Windows 11...
-
Healthcare Support Specialist
3 days ago
Durham, North Carolina, United States WakeMed Full timeJob Overview: WakeMed is seeking a dedicated and compassionate Healthcare Support Specialist to join our team. As a key member of our healthcare team, you will provide high-quality patient care and support to our patients and their families. Salary: $45,000 - $55,000 per year, depending on experience. Job Description: The Healthcare Support Specialist...
-
Pharma Lab IT Support Specialist
4 weeks ago
Durham, North Carolina, United States Katalyst Healthcares & Life Sciences Full timePharma Lab IT Support SpecialistWe are seeking a highly skilled Pharma Lab IT Support Specialist to join our team at Katalyst Healthcares & Life Sciences. As a Pharma Lab IT Support Specialist, you will be responsible for providing technical support to our laboratory staff, ensuring that our IT systems and equipment are running smoothly and efficiently.Key...
-
Technical Support Specialist
1 week ago
Durham, North Carolina, United States NetApp Full timeJob Title: Technical Support SpecialistAt NetApp, we are seeking a skilled Technical Support Specialist to join our team. As a Storage Support Engineer, you will provide expert technical support to customers, customer support personnel, and field support staff. Your primary focus will be on diagnosing, troubleshooting, repairing, and debugging NetApp...
-
Technical Support Specialist
4 days ago
Durham, North Carolina, United States State of North Carolina Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at the State of North Carolina. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to clients and other IT professionals to resolve technical issues and ensure resolutions.The ideal candidate will have experience...
-
Pharma Lab IT Support Specialist
3 weeks ago
Durham, North Carolina, United States Katalyst Healthcares & Life Sciences Full timePharma Lab IT Support SpecialistKatalyst Healthcares & Life Sciences is seeking a highly skilled Pharma Lab IT Support Specialist to join our team.Key Responsibilities:Pharma Lab Benchtop Support - End user computing (EUC) and system administration for Lab computers and equipment.System Administration - Ensure seamless operation of Lab computers and...
IT Support Specialist
2 months ago
We are a leading biotechnology company passionate about delivering premier science and making a meaningful impact on our world.
Job SummaryWe are seeking an experienced IT Support Specialist to join our team. As an IT Support Specialist, you will provide remote and deskside support services to our employees across various sites.
Key Responsibilities- Prioritize and respond to end-user service requests, tracking work activities in our IT ticketing system and engaging other support resources when needed.
- Follow standard operating procedures for account management, workstation configuration, change control, application configuration, issues escalation, and incident handling.
- Maintain accurate records of technical assets and identify needs to procure additional supplies and replace systems.
- Provide AV support, including conference room setup, online meeting configuration, and recording.
- Support network and desktop printing and coordinate printer maintenance with our service vendor when needed.
- Create and administer user accounts for Active Directory, Office365, VPN, specialized scientific applications, and other corporate systems.
- Deploy and configure VoIP phones and address phone-related support requests.
- Provide end-user training in the use of Office 365 applications, conferencing, security, and computing best practices.
- Collaborate with other IT personnel and contractors to resolve complex issues and system outages.
- Troubleshoot issues with network connectivity for end-user devices in the office and at offsite locations.
- Responsible for workstation hardware troubleshooting and repair.
- Maintain confidentiality of client and company information.
- At all times, protect the security and integrity of company systems.
- Other duties as needed.
- Bachelor's degree in an IT-related field or equivalent work experience.
- Not less than 1 year experience in an end-user-facing computer support role, preferably in a regulated industry, with knowledge of computing hardware, software, voice/data cabling, networking protocols, printer management, and desktop implementation/support.
- Knowledge of the Windows desktop operating system environment as well as PC applications (such as Word, Excel, and Outlook) is required.
- Knowledge of or experience with telecommunication support and audio-visual system support desired.
- Demonstrated ability to provide exceptional customer service and take ownership of problems.
- Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone, and in writing.
- Ability to take direction and follow standard operating procedures and best practices.
- Ability to plan and prioritize work without supervision.
- Versatility, flexibility, and willingness to work within constantly changing priorities.
- Ability to deal effectively with a diversity of individuals at all organizational levels.
- Acute attention to details.
- Ability to demonstrate practical troubleshooting and problem analysis techniques.
- Commitment to documenting work, contributing to the IT knowledge base, and maintain accurate records.
- Capability of handling the technical and management aspect of the IT department.
- Ability to work in a fast-paced environment where multiple projects are in process and must be completed in a timely manner.
- Excellent oral and written communication skills.
This role is primarily office-based, with occasional laboratory/clinical environment. The employee will routinely use standard office equipment such as computers, phones, photocopiers, and filing cabinets. Occasional travel may be required.
Benefits and PerksWe offer a comprehensive benefits package, including medical insurance, dental insurance, vision insurance, flexible spending account, short-term disability, long-term disability, life insurance, paid time off, parental leave, paid holidays, 401k with employer match, and employee referral program.
