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Oracle eBusiness Suite Functional Analyst

2 months ago

Sacramento, United States Serrano Technical Consulting, Inc. Full time

Oracle E-Business Suite Functional Analyst


Position Summary  

The Oracle E-Business Suite (EBS) Financials Functional Analyst plays a key role exploring, interpreting and documenting business requirements and working with technical developers and Solution Architect to design, develop, test, and implement enhanced EBS application functionality. The successful candidate must have excellent organizational, interpersonal, verbal and written communication skills. The candidate must also have the ability to work well as a team member, and work efficiently and independently. Excellent analytical and problem-solving skills with a strong background and experience with the MS Office Suite, Oracle EBS financial modules (AP, AR, GL, SLA), Oracle database queries and utilities, and/or reporting software to perform analysis. The position requires excellent attention to detail.


Duties/Responsibilities

1. Responsible for design and maintenance of conversions, interfaces, reports and extensions of Oracle E-business suite using Oracle Forms, Oracle Reports, PL/SQL and Java.

2. Actively monitor various distribution, mailboxes as well as Tier 2 Help Desk ticket queue for incoming support request or user questions, triage and assign tickets to other functional/technical analysts as needed.

3. Provide Tier 2 functional support and incident management for production Oracle EBS environment, interacting directly with the end-users, client application administrators, and functional and technical resources as needed. Including User Administration, maintain Profile Values assign Responsibilities, Concurrent Program setup, Value Sets, and Descriptive Flexfields etc.

4. Perform basic troubleshooting with concurrent request search, document and download logs, outputs, submission parameters, understand parent/child requests as well as request sets and when it would be relevant to pull more than just the one specific program with questions/issues open.

5. Experience with EBS User Management, maintaining Responsibilities, managing Case/Service Request (Process flow, configuration, etc.), understand TCA (OCO - Party Management and Relationship)

6. Perform preliminary troubleshooting to determine if reported problems are expected standard or customized functionality or unexpected exceptions/defects.

7. Document reported issue including problem summary, relevant error messages, and all steps required to recreate the problem and transactional examples (e.g., invoice, item, customer/party number, request ID, etc.) in the applicable helpdesk/ticket tracking system; Reproduce/demonstrate problem and expected results to technical resources as needed in the non-production environment wherever possible.

8. Coordinate with the customer focal points to ensure defects/improvements are properly prioritized, and the pipeline and release scope/schedule reflects the same at all times.

9. Lead and assist in user group meetings, defect/improvement ticket prioritization, reporting, and tracking; Document quality and timely meeting minutes.

10. Lead effort with the client to develop clear, complete, accurate and high quality business requirements that can be tested against during QA and UAT.

11. Develop detailed, quality MD.050 with straightforward and effective solutions for reports, interfaces, alerts, OA framework forms and extensions; Work with technical developers and Solution Architect to ensure designs are feasible, complete and accurate.

12. Provide accurate estimates on functional designs and testing efforts.

13. Perform functional unit and quality assurance testing for solutions against approved requirements and document results. 

14. Assist/coordinate user acceptance testing for custom solutions as well as Oracle/CPU patching.

15. Develop, maintain, and execute application check lists and work instructions.

16. Develop and maintain application test scripts for various patch/release regression testing.

17. Apply application configurations to the system, including DFFs and extensible attributes and document application configurations (BR100).

18. Assist in production release coordination/communication activities with project manager, system infrastructure, and internal customers.

19. Be available for after-hours production release/patch and support activities as needed.

20. Perform other duties as may be assigned by management.


Education/Experience 

1. Bachelor’s Degree in Accounting or equivalent experience.

2. Minimum two (2) years of hands-on experience supporting Oracle EBS with demonstrated experience with Oracle Applications covering Payables, Receivables, GL/SLA, and Trade Management. Experience with Purchasing and iProcurement modules a plus

3. Strong knowledge and experience with demonstrated ability to create timely, thorough, clear and feasible MD.050 design specifications for reports, interfaces, alerts, OA Framework forms and extensions. 

4. Demonstrated ability to provide excellent customer service in the most challenging environment. 

5. Excellent oral and written communication skills with the ability to produce required training and/or procedural (work instruction) documentation.

6. SQL*Plus and Discoverer working knowledge with ability to construct simple database queries a plus.

7. Experience with at least one packaged help desk/ticket tracking application.


Soft skills

1. Customer friendly. Likeable and eager to learn.

2. Detailed oriented

3. Ability to reproduce issues and problem solve

4. Ability to generate and execute testing scenarios based on MD050 and mapping documents

5. Ability to work independently as part of the team

6. Ability to follow instructions for validating and testing new functionality

7. Communication – able to speak English well, communicate clearly and effectively. Easy to understand.