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Customer Service Assistant

3 months ago

Melville, United States Stellae International Full time

The Customer Service Assistant is a support role that aids the Account Executive with data entry, cataloguing, and the execution of the day-to-day operations for the accounts that they manage.

Essential Duties and Responsibilities (to include but not limited to):

·       Organize data, reports, and information pertaining to the daily operations of accounts.

·       Support Account Executive in the daily routing of orders to the stores that require special routing approvals.

·       Work on fulfilling any logs required for completing the daily workload.

·       Address any customer service issues that client may have in timely manner in collaboration with the Account Executive.

·       Provide clerical support in maintaining all data pertaining to the operations of the accounts being managed by the Account Executive and Team leader.

·       Provide support for coverage in the absence of the Account Executive.

·       Keep Inbound, Order Processing, and Returns documents (hard copies) organized and catalogued so that any may audit them.

·       Assist in the performance of investigations regarding customer complaints and other deviations as directed.

·       Help to monitor activities of the Distribution Center in various stages: Receiving, put away, Replenishment, Picking, Packing, and Shipping to assist with deployment of workload.

·       Assist Account executive with submitting Bill of lading requests.

·       Aid with special requests and VIP requests (Ecommerce).

·       Document and record special Extra value services that our clients use to assist Account Executive with billing.

·       Take minutes for meetings for the Account Executive (Operational meetings, Client visits, Internal Meetings).

·       Aid the account executive when looking at the overall supply chain and applying any changes to the process flow.