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Program Manager

3 months ago

Melbourne, United States Acara Solutions, An Aleron Company Full time

Acara Solutions has been a national leader in the staffing and workforce solutions industry since 1957. In addition to the strong, trusted partnerships we develop with our clients, we are committed to promoting social justice, community engagement, and economic empowerment in the communities we serve.


What Acara has to offer:


  • Benefits package that includes health insurance, health savings account, dental insurance, disability insurance, life insurance, vision insurance, and 401K
  • PTO plus 10 paid holidays


Job Summary:

The Program Manager manages the Company's staffing program with a client, including customer service, hiring, supervising support staff, and setting goals/objectives. The Program Manager represents Acara as the focal point for customer and contractor issues, works with the customer to ensure all processes and procedures are met, and completes and upholds all Key Performance Indicators. The program manager will be onsite with our client to support our contractors.

Essential Duties and Responsibilities:


  • Responsible for the day-to-day delivery of program services to our clients, with a primary focus on effectively managing client's specific needs relating to the Program and providing the first line of support to customers/contractors
  • Schedules interviews, conducts onsite interviews and tours
  • Supervise and manage an on-site staff of contractors; Manage and resolve employee relations issues by conducting thorough investigations, providing guidance on company policies, and facilitating conflict resolution to maintain a positive work environment.
  • Promote customer goodwill and increase sales with customer
  • Represents Acara as the point of contact for contractor issues and inquiries that include, but are not limited to, timekeeping, payroll, tax forms, workers' compensation reports, benefits administration, address changes, vacations, etc.
  • Assists with employee onboarding and off-boarding, orientation, and other employee relations issues
  • Onsite administrative activities include personnel administration, payroll/billing, quality program compliance, matters involving other temporary agencies working with customers, internal security program compliance (if applicable), report generation and maintenance of appropriate files in accordance with Company policy
  • Maintain set benchmark as set forth by the Company
  • Process and track customer-required drug testing and security clearance paperwork as required by the customer
  • Maintains employee confidence and protects operations by keeping human resources data confidential
  • Prepare and present reports, including financial analysis, for customer and corporate staff
  • May provide Vendor Management System (Fieldglass) administration, including documenting requirements, submittals, etc., and provide customers with the first line of support on the Vendor Management System.
  • Communicate regularly with branch and corporate personnel regarding payroll changes and other employee administrative issues, as well as employee relations issues and workers' compensation

Other Duties:

  • Establish customer/associate supplier/contract employee relations through frequent contact and various activities
  • Responsible for various other administrative and supervisory duties as directed by the Company


Required Skills / Qualifications:


  • One year of experience working in an administrative role
  • One year of experience and strong proficiency in MS Word and Excel


Preferred Skills / Qualifications:


  • Bachelor's or Associate's degree
  • One year of experience in an administrative position with a temporary labor focus in a warehouse environment
  • One year of experience using an applicant tracking system


Benefits Include: Health insurance, HSA, dental insurance; disability insurance; life insurance; paid time off; and vision insurance, 401(k).

Additional Information: Upon offer of employment, candidates will be subject to a background check and a drug screen. Additional industry skill testing may be needed prior to placement.


Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.


Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.