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Customer Service Representative

3 months ago

Matthews, United States Ferretti Search Full time

Customer Service Representative


Are you a detail-oriented and customer-focused individual with a strong problem-solving ability?


We are seeking a Customer Service Representative to join our Client's team in Matthews, NC. In this role, you will be the primary point of contact for our clients, providing exceptional support and ensuring customer satisfaction.


Key Responsibilities:

  • Customer Interaction: Handle incoming calls and emails from clients in the manufacturing industry.
  • Problem Resolution: Address customer inquiries, resolve issues, and provide product information.
  • Order Processing: Efficiently manage order inquiries and ensure timely fulfillment.
  • Data Management: Maintain accurate customer records and utilize company systems for data entry.


Qualifications:

  • Strong communication and interpersonal skills
  • Excellent problem-solving and customer service abilities
  • Attention to detail and organizational skills
  • Experience in SAP preferred
  • 2+ years experience in the manufacturing industry
  • Ability to work independently and as part of a team


If you thrive in a fast-paced environment and enjoy building strong customer relationships, we encourage you to apply.