Customer Service Representative
4 weeks ago
We are seeking a highly motivated and experienced Customer Service Representative to join our team at NC Service Solutions. As a key member of our service team, you will play a vital role in ensuring smooth daily operations, supporting both our technicians and clients with your exceptional administrative skills.
Key Responsibilities:
- Achieve successful booking rates by building value in our technicians and our company
- Provide professional and respectful communication with customers and teammates
- Actively participate in both inbound and outbound phone calls
- Effectively navigate through call scripts while showing empathy to customers' concerns
- Accurately enter data to our software program(s)
- Communicate in a timely manner with customers reaching out through online portals
- Keep portals updated with accurate data
- Send invoices and estimates to customers
- Maintain and promote a friendly, positive, and professional environment
- Provide feedback on customer service process professionally to improve teams' efficiency
- Actively participate during team and one-on-one meetings
- Escalate queries and concerns to proper channels by effective and timely communication
Requirements:
- Able to work the hours of 8AM - 5PM
- Strong interpersonal and customer service skills
- Preferred minimum of 1 – 2 years of experience in the customer service in the home services field
- Ability to answer a high volume of calls and emails daily
- Analytical and problem-solving skills
- Attentive, friendly, and patient
- Effective time-management skills
- Positive and driven team player
- Proven track record of excellent attendance
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