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Sales Specialist

4 months ago

Chicago, United States Christofle Full time

Position type: Full-time, hourly

Position: Sales Specialist

Report to: Boutique Manager

Job location: Christofle boutique, Chicago

Hours expected: 40 hours per week, 8 hours shift


ABOUT THE BRAND


Christofle is a French goldsmith house that embodies and celebrates tradition and the French art of living. Since 1830, Christofle has constantly reinvented itself by giving relief to the most beautiful tables around the world, by bringing an extra touch of soul to cutlery, decorative objects, jewelry, and other exceptional accessories. Maison Christofle uses entirely handmade manufacturing. In addition to Studio Christofle creations, the Maison collaborates with the leading designers of the day to create ambitious, contemporary pieces produced in its workshop. Christofle is the absolute reference throughout the world, between heritage and modernity, for what remains as complex as it is universal: l’art sur la table.


JOB DESCRIPTION


The Sales Specialist is responsible for delivering best in class client service, achieving individual sales goals, building lasting client relationship as well as understanding Boutique operating processes. Upon joining, they will receive in-depth training about Christofle’s history, company culture, and product catalog. This position reports to the Boutique Manager and works with the Customer Service, Finance, Visual Merchandising, Marketing and Logistics teams.


RESPONSIBILITIES


Sales Performance:

Achieve and exceed individual Sales Goals

Maintain a strong drive for results and a positive, team first attitude at all times.


Client Development:

Ensure a welcoming client focused environment, which includes offering best in class service, in person, over the phone and through electronic communication.

Develop local and international client book with the ability to recruit and develop top clients, inclusive of interior designers, estate managers, corporations.

Demonstrate strong product expertise, engage clients through the details and stories of our products.

Assist and support after sales client requests inclusive of engraving and repairs.

Act as a referent and provide recommendations that will provide an exceptional client experience.

Problem solve in partnership with leadership team to ensure that each client issue is properly resolved to the benefit of the business.


Boutique Operations:

Maintain visual merchandising and housekeeping standards as well as product care.

Assist in inventory management functions including organizing stock on floor and stockroom, transfers, receiving, UPS, and messenger shipping.

Participate in all inventory and cycle counts and protect the assets of the Boutique through understanding and complying with operating procedures.

Participate in executing all POS transactions, inclusive of sales, returns, packing or wrapping customers’ merchandise.


COMPETENCIES


Excellent selling, clienteling, networking, prospecting, and follow-up skills.

Excellent verbal and written communication.

Read, count, and write to accurately complete all business and client related documentation.

Ability to adjust priorities and manage time in a fast-paced environment, adaptable to strategies which address evolving business trends.

Ability to develop strong and lasting relationships with people through strong communication, organization, and follow-through skills.

Ability to operate all equipment necessary to perform the job, including phone systems, POS systems, computers, and all other office equipment.

Ability to work varied hours/days, including nights, weekends, and holidays as needed.

Can stand for extended periods, move, and handle boxes of merchandise and fixtures, must be able to lift at least 30 lbs.


REQUIRED QUALIFICATIONS & EXPERIENCE


Bachelor’s Degree or equivalent preferred.

Minimum 3 years Retail Sales and Client Service experience, preferably in a luxury consumer goods environment.

Strong drive for business results with a passion for creativity, fashion.

Provide outstanding customer service including in person, over the phone, and through electronic communication.


WORKING CONDITIONS


Retail Store hours, weekends and on-call as needed.

Routine computer, phone, scanner, photocopier usage.

Lifting, carrying, pushing, up to 30 pounds, sometimes heavier using hand truck.

Climbing stairs, ladders, reaching, bending often with materials in hand.

Standing for long periods of time.

Irregular hours especially during peak season and events.


WHAT WE’LL PROVIDE YOU WITH IN RETURN


  • Hourly compensation based on the experience.
  • Monthly commissions.
  • 30% retail discount.