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Manager Field Maintenance Operations

1 month ago

Chicago, United States United States Postal Service Full time

FUNCTIONAL PURPOSE:

Manages the provision of building and equipment maintenance services in retail and delivery facilities for a designated geographical area.


DUTIES AND RESPONSIBILITIES:


1. Manages the activities of bargaining-unit maintenance employees in the completion of preventive and corrective maintenance of Customer Service and Sales equipment and facilities. In conjunction, may supervise a subordinate supervisor.

2. Plans and coordinates the scheduling, installation, monitoring, and follow-up related to maintenance of the full range of equipment that include delivery and collection box units, safes, and mail processing equipment. Responsible for monitoring the costs of repair and installation of equipment to remain on budget.

3. Manages the assignment of preventive and corrective work orders to maintenance employees, ensures work is recorded and monitored for completion and quality. Conducts field visits as needed to perform quality assurance checks.

4. Provides technical maintenance support to postmasters, including the evaluation of submittals for contract building and custodial maintenance. Provides technical guidance regarding building support requirements and the appropriate internal and external resources for providing building maintenance support.

5. Establishes effective work team relationships between installations and the facilities organization to obtain and coordinate the resources necessary to meet work requirements and maintenance and operating standards.

6. Manages maintenance plans and schedules in compliance with maintenance policies and procedures, local and national contractual agreements, safety regulations, and energy conservation practices. Monitors work hours and makes adjustments as necessary to prevent and mitigate contractual liabilities such as Line H, Article 32, and TL-5 and TL-3 cleaning.

7. Coordinates with maintenance support services and human resources to maintain adequate staffing levels for assigned geographical area. Partners with maintenance support services and human resources on bid management and ensuring adherence to collective bargaining agreements for the timely filling of vacant positions. Proactively manages staffing levels to ensure optimal and consistent staffing levels.

8. Participates in building maintenance service projects to design, develop and implement process and program improvements, using continuous improvement tools and techniques. Provides input leveraging maintenance knowledge to facilitate root cause analysis and the identification and design of applicable solutions.

9. Manages a large size group of bargaining-unit maintenance employees through a small to medium size group of subordinate supervisors.


REQUIREMENTS:


  1. Knowledge of building and equipment maintenance services, policies, and procedures, including preventive and corrective maintenance and repairs, assignment and tracking of work orders, MS-47 Housekeeping Postal Facilities and energy conservation practices, sufficient to explain them to others and answer questions about the operation.
  2. Knowledge of national and local labor agreements related to building maintenance services, including job bidding, overtime, Line H compliance, and grievance-arbitration procedures, sufficient to recognize and reinforce actions that facilitate compliance.
  3. Knowledge of Postal policies and procedures related to scheduling, leave usage and time and attendance sufficient to recognize and reinforce actions that facilitate compliance.
  4. Ability to investigate, troubleshoot and address preventive and corrective maintenance issues to ensure timely and effective maintenance of buildings and equipment and adhere to local maintenance plans and service standards.
  5. Ability to monitor and evaluate programs for effectiveness, compliance with policies and procedures, and make recommendations for improvement.
  6. Ability to coordinate work, maintain positive work relationships and interact with a team sufficient to complete assignments, including communicating orally and in writing and completing tasks independently.
  7. Ability to supervise, including organizing and scheduling the work, establishing effective work relationships and communications, monitoring the work, and facilitating the flow of work-related information of bargaining unit employees.
  8. Ability to use continuous improvement tools and techniques sufficient to identify opportunities and implement solutions to enhance systems and processes.