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Scheduling Coordinator

2 months ago

Plymouth Meeting, United States Russell Tobin Full time

Job Title: Service Scheduler/Customer Service Rep

Location: Plymouth Meeting, PA 19462​​​​​​​ (ON SITE)

Job Pay Rate: $22-23/hour on W2

Job Type: Contract role

Shift: Monday - Friday, 8am - 5pm


Job Description:

Answers phones and emails, schedules and confirms appointments, and inputs customer data into company systems.

Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments.

Manages department schedule by maintaining calendars for department personnel and arranging meetings, conferences, teleconferences, and travel.

Completes requests by greeting customers, in person or on the telephone, and answering or referring inquiries.

Maintains customer confidence and protects operations by keeping information confidential.

Keeps equipment operational by following manufacturer instructions and established procedures. Secures information by completing database backups.

Provides historical reference by utilizing filing and retrieval systems.

This position is for a Commercial HVAC Field Service Coordinator who is able to work independently with minimal supervision.

The ideal candidate can solve problems in dispatching, scheduling, and assigning work assignments to field team for maximum optimization. Work with staff in gathering, verifying, and processing documentation, warranty documentation, and relies on moderate to extensive experience and judgment to plan and accomplish assigned tasks.

Please list any additional Job Specifications

Experience with SAP

Experience with Salesforce or similar CRM

Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated

Manage prioritization of repairs while optimizing technician assigned routes to align with job requirements Partner with Service Manager & Service Operations Lead to prepare bi-weekly technician schedule

Proactively distribute work orders for jobs daily

Adhere to scheduling guidelines and work order priority to manage schedule

Assist with the management and recording of non-productive technician time

Will support the accounts receivable team with reconciliation of past due invoices.

Reconciling technician expenses with work orders after project completion

Required Qualifications:

High School diploma or GED

Must have a valid Driver’s License

2+ years customer service experience

1 year of experience scheduling workforce

6+ months experience supporting customers via telephone and email


“Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”