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Patient Care Coordinator

1 month ago

Bend, United States W Aesthetics and Wellness Full time

W Aesthetics and Wellness is a top-tier medical aesthetics clinic based in Bend, Oregon. Our experts uphold a passion for the highest quality patient care, optimal results and renowned customer service. At W, we foster a people-first culture that emphasizes teamwork, continuous training and education, and holding each other to the highest standards. Join the W team today


We offer a competitive benefits package which includes medical insurance, employee discounts and a beautiful working environment with a collaborative culture.

 

W Aesthetics and Wellness’ Patient Care Coordinator responsibilities include the greeting of all Patients, answering phone calls, assisting Patients with questions regarding services and products, booking all appointments, checking Patients into the computer system and charging for services performed. Additionally, the Patient Care Coordinator assists with transitional cleaning of the practice and relaxation area as needed.

 

Position Requirements:

  • Minimum of 1 year experience in front desk or customer service/sales; experience in an aesthetic setting preferred
  • OR 1+ year of working in a medical spa environment
  • Ability to multi-task efficiently while being attentive to Patient needs in a fast-paced environment
  • High attention to detail and accuracy
  • Enjoy providing top-tier customer service while possessing a friendly and outgoing personality
  • Ability to communicate clearly and effectively with Patients, peers and managers
  • Must be a team player with ability to take initiative independent of direct supervision
  • Proficient with computer (word, aesthetic practice management software, etc.) 

 

Duties and Responsibilities


  • Be on time for shifts and maintain a consistent, regular attendance record
  • Acknowledge and greet everyone who enters and leaves the medical spa
  • Ensure that the check-in, check-out, and payment process is handled in accordance with company policy
  • Manage appointments (scheduling, moving and canceling appointments)
  • Answer and screen high-volume of inbound phone calls with gracious etiquette and with detailed descriptions of treatments, packages, services, and hours of operations.
  • Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction
  • Properly open and close practice each day according to standard operating procedures
  • Actively promote the practice, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available
  • Maintain complete confidentiality in all guest matters in accordance with company policy & HIPAA
  • Maintain a clean, safe, fully stocked and well-organized work area
  • Regularly attend, participate in and support training and staff meetings
  • Assist in all areas of W operations as requested by management.
  • Communicate to management any and all occurrences involving staff or guests in the spa that require attention