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ServiceNow Developer

3 months ago

Malvern, United States Vanguard Full time

Job Description:


Vanguard’s HR is about to undergo a multi-year Service Delivery Transformation and our IT team is seeking ServiceNow certified professionals that have a passion for improving the employee experience for our 20,000+ global crew This highly visible project is one of the most innovative efforts in the HR IT space and an investment into modernizing our technology to support our workforce. This newly formed team will collaborate closely with several senior stakeholders across the enterprise, including our partners in finance, data analytics & reporting, and global risk & security, HCM + LMS teams, contact centers, and all HR COEs.


In this role, you will:


  • Provide intermediate level system analysis, design, development, and implementation of applications and databases. Integrate third party products.
  • Translate technical specifications into code for moderately complex new or enhancement projects for internal clients. Write programs, develop code, test artifacts, and produce reports. Employ software development techniques to ensure tests are implemented in a way that support automation.
  • Elevate code into the development, test, and production environments on schedule. Provide follow up production support. Submit change control requests and documents.
  • Participate in design, code, and test inspections throughout the life cycle to identify issues. Participate in systems analysis activities.
  • Coordinate with an implementation partner to configure the platform (ServiceNow) to set up new functionality related to HR case management, knowledge management, dashboards, generative AI chatbot + predictive intelligent search capabilities, and guided employee journey workflows.
  • Support the migration of data and mimicking the set-up from current HR platform (Salesforce) to ServiceNow
  • Build integrations between ServiceNow and other platforms such as the intranet (CrewNet), Human Capital Management Tool (Workday), Learning Management Platform (Degreed), Finance (Oracle), and Facilities (PlanOn).
  • Maintain the security and access to the platform.


What it Takes:


  • Previous ServiceNow implementation experience, preferably HR Service Delivery (HRSD) with case + knowledge management, virtual and live agent chat, employee journeys/workflows, and Employee Center Pro
  • Minimum of four years related work experience, with at least two years of development experience.
  • Undergraduate degree or equivalent combination of training and experience.