Technical Operations Analyst

2 months ago

Union, United States Affiliated Monitoring Full time

Affiliated Monitoring is one of the largest providers of Burglary, Fire and Life Safety alarm monitoring services in North America.

We are currently hiring a Technical Operations Analyst to join our team. In this dynamic role, you'll work on optimizing our alarm processing systems. You'll collaborate with our Technology, Support, and Alarm Monitoring teams to build and maintain workflows and automated processes for unique customer needs and develop clear procedures for smooth operations.


By supporting our automation platforms, you'll directly influence our ability to improve processes and launch innovative features. We're looking for a hands-on team player to tackle challenges, problem-solve, collaborate with internal teams, and has the technical acumen to assist clients as they implement their monitoring solutions.


This position is an in-office role based at our Headquarters in Union, New Jersey.


What You Will Be Doing

  • Develop into a Subject Matter Expert for our Alarm Monitoring Platform.
  • Develop solutions for workflow requirements and execute changes to the automation platform.
  • Perform functionality testing and execute configuration changes across various platforms.
  • Assist with system upgrades, table maintenance, training, data entry, file uploads, report creation.
  • Troubleshoot/report issues for various cross-functional teams and collaborate with Vendors/IT.
  • Evolve into an escalated resource for internal technical support.
  • Assist in evaluating and integrating new products and services.


What You Need for This Role

  • 2+ years scripting experience.
  • 2+ years in an IT or Helpdesk environment.
  • Bachelor’s degree required.
  • Ability to work independently based on team initiatives.
  • Can document and adhere to established business processes.
  • Strong analytic and problem-solving skills are imperative.
  • Strong process management skills and the ability to coordinate cross-functional teams.


What's In It For You?

  • Top pay (salary depending on experience; submit your expectations with your application) and excellent comprehensive benefits package.
  • Chance to grow by working with an extremely talented team.
  • Make a true impact on our company and its services with high visibility and possibilities for career growth
  • Company outings, catered lunches, team building events and much more.
  • Excellent location close to highways.


Benefits and Perks:

  • Top pay (salary depending on experience; submit your expectations with your application) and excellent comprehensive benefits package
  • Chance to grow by working with an experienced and talented team
  • Entrepreneurial work environment with the freedom to get things done
  • Make a true impact on our company and products with high-visibility and possibilities for career growth
  • Excellent location close to highways and public transportation
  • Excellent Comprehensive Insurance Coverage
  • 401(k) Retirement Savings Plan & Employer Match
  • Company Paid Life Insurance



Affiliated Monitoring is committed to a diverse and inclusive workforce, one that reflects the varied communities we serve. The services we offer and the products we build greatly benefit from a range of perspectives, which can only come from diversity of all types at all levels of the organization. Achieving true diversity and inclusion is the right thing to do and is also the smart thing for our business. We strongly encourage women, veterans, people with disabilities, people of color and gender nonconforming candidates to apply.


Affiliated Monitoring is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.

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