Customer Service Representative

4 weeks ago


Philadelphia, United States SOUTHWARK METAL MFG. CO. Full time

Southwark Metal Manufacturing seeks an ambitious, energetic and knowledgeable Customer Service/Data Entry Representative to join our team in Northeast Philadelphia.


Southwark Metal Mfg. Co is a leading provider of prefabricated sheet metal ducts and fittings to the HVAC industry. Southwark stands above our competitors by providing quality products, superior service, and on-time delivery since 1946.


The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints. We are interested in a candidate with a positive attitude, excellent communication skills, and strong data entry skills.


Qualifications:

  • Previous experience in a manufacturing environment of 3 – 5 years preferred
  • Excellent time management and organizational skills required with an ability to manage multiple priorities
  • Interacts with customers via telephone or email to provide support and information on products and services.
  • Providing timely feedback regarding customer concerns and initiating effective resolutions
  • Fields customer questions and complaints; forwards to the appropriate staff when the issue is beyond the representative’s knowledge.
  • Collaborate with management teams to stay updated on new products, services, and policies
  • Collects and enters orders from submitted purchase orders by phone, fax, EDI, and email.
  • Record customer information within our customer service database
  • Assist in various tasks based on daily needs.
  • Detail oriented and accuracy a must
  • Performs other related duties as assigned.


Ideal Candidate:

  • People-oriented — enjoys interacting with people and working on group projects
  • Adaptable/flexible — enjoys doing work that requires frequent shifts in direction
  • Achievement-oriented — enjoys taking on challenges, even if they might fail
  • High stress tolerance — thrives in a high-pressure environment


Work Environment:

  • Onsite, in-person
  • Prolonged periods sitting at a desk and working on a computer,
  • Must be able to lift up to 15 pounds at times.


Required Education and Experience:

  • High school diploma or equivalent.
  • One year of customer service experience is preferred.


Why work for Southwark Metal?

  • 10 Paid holidays
  • Weekly pay
  • Vacation and personal days
  • 401(k) w/ matching
  • Medical / Rx / Dental / Vision
  • STD
  • Life insurance
  • 40-hour workweek, regular full-time Position


Southwark Metal Manufacturing is located at 2800 Red Lion Road in Philadelphia; use the side HR entrance to pick up an application.


Southwark Metal Manufacturing Company has manufactured prefabricated sheet metal ducts and fittings for 78 years. Third-generation family ownership and highly dedicated management staff are committed to providing our distributors with the finest quality products.

Must be 18 years of age or older. EOE; Southwark Metal Manufacturing complies with all ADA requirements and provides “reasonable accommodations” when possible. However, the ability to perform all of the items above is expected and required unless we have been notified of the possibility of accommodations that may be needed.



  • Philadelphia, United States Always Best Care Senior Service Full time

    The Customer Service Telephony Representative primary function is to monitor and follow up on missed telephony calls. The Customer Service Telephony Representative will also answer the phone lines and triage calls. The Customer Service Telephony Repr Customer Service, Customer Service Representative, Representative, Skills, Microsoft, High School, Retail


  • Philadelphia, Pennsylvania, United States American Food Service Depot Full time

    Job SummaryWe are seeking a Customer Service Representative to facilitate sales and provide exceptional customer experiences at American Food Service Depot. In this role, you will interact with on-site customers to identify their needs, process requests, and provide helpful solutions.Responsibilities Interact with customers to facilitate sales and resolve...


  • Philadelphia, Pennsylvania, United States American Food Service Depot Full time

    Job OverviewWe are seeking a skilled Customer Service Representative to facilitate sales and provide exceptional customer experiences. The ideal candidate will possess excellent communication skills, be computer savvy, and remain calm under pressure.Key ResponsibilitiesInteract with customers to facilitate sales and resolve issuesCollect relevant information...


  • Philadelphia, United States Genuine Parts Company Full time

    Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. JOB DUTIES - Responds to basic customer inquires regarding products, provides quotes, and hand Customer Service Representative, Customer Service, Representative, Business Systems, Retail, Automotive,...


  • Philadelphia, United States RRecruiter Pte Ltd Full time

    About the Customer Service Representative Position As a Customer Service Representative for our team, you'll be the first person our customers come into contact with. On a typical day, you'll answer questions, resolve complaints, and process orders and requests. To succeed in this role, excellent communication skills are a must. You'll need to be a quick...


  • Philadelphia, Pennsylvania, United States Menus and Venues Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Menus and Venues. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring a positive and friendly dining experience.Key Responsibilities:Assure warm and sincere contact...


  • Philadelphia, Pennsylvania, United States Innova Solutions Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Innova Solutions. As a Customer Service Representative, you will be responsible for handling calls from clients, resolving issues, and providing exceptional customer service.Key Responsibilities:Handle calls from clients...


  • Philadelphia, Pennsylvania, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeAt Domino's Pizza LLC, we are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service to our customers. This includes answering phone calls, assisting customers with their orders, and ensuring that our customers receive...


  • Philadelphia, United States Always Best Care Full time

    The Customer Service Telephony Representative primary function is to monitor and follow up on missed telephony calls. The Customer Service Telephony Representative will also answer the phone lines and triage calls. The Customer Service Telephony Representative is responsible for responding in a timely, professional, and courteous manner to customer...


  • Philadelphia, United States Inkspirenize Full time

    Job Title: Customer Service Representative Location: Philadelphia, PA About Us: [Company Name] is a [brief company description]. We are committed to providing exceptional customer experiences and delivering high-quality services/products. We are looking for a friendly and motivated Customer Service Representative to join our dynamic team. Job Summary: As a...


  • Philadelphia, Pennsylvania, United States Tribeca Outsourcing Inc Full time

    Job Title: Customer Service RepresentativeJob Summary:Tribeca Outsourcing Inc is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our valued customers. You will handle transactions accurately, assist customers with inquiries, and...


  • Philadelphia, Pennsylvania, United States The UPS Store Full time

    The Customer Service Representative at The UPS Store is responsible for delivering world-class customer service to all retail customers. This includes receiving and processing packages for courier shipment and operating various equipment and devices. The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school...


  • Philadelphia, Pennsylvania, United States Workoo Technologies Full time

    Job Title: Customer Service Representative About the Job: We are seeking a highly skilled and motivated Customer Service Representative to join our team at Workoo Technologies. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and...


  • Philadelphia, Pennsylvania, United States Fresh Form Draft Full time

    Job Title: Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Fresh Form Draft. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers through phone, email, and chat support.Key Responsibilities:Respond to customer inquiries and resolve...


  • Philadelphia, Pennsylvania, United States Volt Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Volt. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their queries and concerns in a timely and professional manner.Key...


  • Philadelphia, Pennsylvania, United States Curate Corp Voice Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused individual to provide exceptional customer service as a Customer Service Representative. The ideal candidate will be responsible for handling inbound and outbound calls, resolving customer inquiries, and ensuring a positive experience.Key...


  • Philadelphia, Pennsylvania, United States Inkspirenize Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to provide exceptional support to our customers. As a key member of our team, you will be responsible for delivering outstanding service by assisting customers with inquiries, resolving issues, and ensuring a positive experience for each interaction.Key...


  • Philadelphia, Pennsylvania, United States Inkspirenize Full time

    Job Title: Customer Service RepresentativeJob Overview:Inkspirenize is seeking a skilled Customer Service Representative to provide exceptional support to our customers. The ideal candidate will possess excellent communication skills, a customer-first attitude, and the ability to handle inquiries and resolve issues efficiently.Key Responsibilities:Respond to...


  • Philadelphia, Pennsylvania, United States SOUTHWARK METAL MFG. CO. Full time

    Customer Service Representative Role at SOUTHWARK METAL MFG. CO.We are seeking a skilled Customer Service Representative to interact with our customers, address inquiries, and resolve complaints in a timely and professional manner.Key Responsibilities:Provide exceptional customer service via phone, email, or in-personRespond to customer inquiries and resolve...


  • Philadelphia, Pennsylvania, United States SlightEdge. Full time

    Benefits:401(k)Bonus based on performanceCompany partiesFlexible scheduleOpportunity for advancementTraining & developmentWe are seeking a skilled Customer Service / Sales Representative to join our team at SlightEdge. As a key member of our sales team, you will be responsible for providing exceptional customer service and driving sales growth.The position's...