Customer Service Representative
4 days ago
Location: Philadelphia, PA
About Us:
[Company Name] is a [brief company description]. We are committed to providing exceptional customer experiences and delivering high-quality services/products. We are looking for a friendly and motivated Customer Service Representative to join our dynamic team.
Job Summary:
As a Customer Service Representative, you will be the first point of contact for our customers. You will handle inquiries, resolve issues, and provide support via phone, email, and live chat. Your role is essential in ensuring customer satisfaction and maintaining a positive company image.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate information about products/services, pricing, and policies.
- Assist customers with order placements, returns, refunds, and exchanges.
- Maintain a high level of product knowledge to answer questions and provide recommendations.
- Document and update customer records in the CRM system.
- Identify and escalate complex issues to the appropriate department.
- Follow up with customers to ensure their issues are resolved and they are satisfied.
- Collaborate with other departments to provide a seamless customer experience.
- High school diploma or equivalent (Associate's or Bachelor's degree preferred).
- Strong verbal and written communication skills.
- Excellent problem-solving and multitasking abilities.
- Proficiency with customer service software (e.g., Zendesk, Salesforce) is a plus.
- Ability to remain calm and patient, especially with difficult customers.
- Flexibility to work shifts, including evenings, weekends, and holidays if neede
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