Director of Operations

4 weeks ago

Torrance, United States Higher Good Talent Full time

Job Title: Director, Fulfillment Operations


Overview: The Director of Fulfillment Operations collaborates with the President to drive operational excellence across key areas including profitability, on-time delivery, client satisfaction, and employee retention. The role focuses on achieving target goals in quality, safety, cost management, and continuous improvement.


Primary Responsibilities:

  • Lead fulfillment operations (B2B and B2C) to meet client SLAs, KPIs, and on-time delivery targets.
  • Manage operations personnel, including hiring, training, and performance management.
  • Drive customer satisfaction through policy and process improvements.
  • Oversee budget management, cost estimation for new business, and operational costs.
  • Ensure quality control, inventory accuracy, and compliance with safety regulations.
  • Develop warehouse management strategies, including equipment maintenance and technology optimization.
  • Lead continuous improvement initiatives, contingency planning, and crisis management.
  • Collaborate with IT and third parties to introduce new technologies and automation.
  • Build and maintain relationships with vendors and suppliers to support uninterrupted operations.
  • Develop and manage key performance indicators, reporting, and analytics.


Additional Duties:

  • Partner with the President and Client Services to onboard new customers and ensure profitable business growth.
  • Supervise multi-location operations, maintaining efficiency and minimizing errors.
  • Ensure adherence to company policies, OSHA regulations, and local safety standards.
  • Lead and mentor the operations team, fostering growth, employee satisfaction, and a culture of excellence.
  • Conduct regular team meetings, safety briefings, and all-hands sessions to drive alignment.
  • Oversee ad hoc projects and provide support for the President as needed.

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