Director of Operations

22 hours ago

Torrance, California, United States Higher Good Talent Full time

**Job Title: Director of Operations**

**Overview:** As a key member of the Higher Good Talent team, the Director of Operations will collaborate with the President to drive operational excellence across key areas, including profitability, on-time delivery, client satisfaction, and employee retention. This role focuses on achieving target goals in quality, safety, cost management, and continuous improvement.

**Key Responsibilities:**

  • Lead the fulfillment operations team to meet client service level agreements (SLAs), key performance indicators (KPIs), and on-time delivery targets.
  • Manage operations personnel, including hiring, training, and performance management, to ensure a high-performing team.
  • Drive customer satisfaction through policy and process improvements, resulting in increased client loyalty and retention.
  • Oversee budget management, cost estimation for new business, and operational costs to ensure financial sustainability.
  • Ensure quality control, inventory accuracy, and compliance with safety regulations to maintain a safe and healthy work environment.
  • Develop warehouse management strategies, including equipment maintenance and technology optimization, to improve efficiency and reduce costs.
  • Lead continuous improvement initiatives, contingency planning, and crisis management to ensure business continuity.
  • Collaborate with the IT department and third-party vendors to introduce new technologies and automation, enhancing operational efficiency.
  • Build and maintain relationships with vendors and suppliers to support uninterrupted operations and ensure timely delivery of goods and services.
  • Develop and manage key performance indicators, reporting, and analytics to measure operational performance and drive data-driven decision-making.

**Additional Responsibilities:**

  • Partner with the President and Client Services to onboard new customers and ensure profitable business growth through effective operational planning and execution.
  • Supervise multi-location operations, maintaining efficiency and minimizing errors to ensure seamless delivery of services.
  • Ensure adherence to company policies, OSHA regulations, and local safety standards to maintain a safe and healthy work environment.
  • Lead and mentor the operations team, fostering growth, employee satisfaction, and a culture of excellence to drive business success.
  • Conduct regular team meetings, safety briefings, and all-hands sessions to drive alignment and ensure everyone is working towards common goals.
  • Oversee ad hoc projects and provide support for the President as needed to ensure the smooth operation of the business.

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