Desktop Support Specialist

3 weeks ago

Atlanta, United States Motion Recruitment Full time

Desktop Support Specialist


On-site in Atlanta, GA


Contract through the end of the year with the opportunity for extension or conversion


The IT Field Support Specialist is responsible for installation, support, inventory enhancement, and management of networked and non-networked hardware such as desktops, laptops, thin clients, printers, and peripherals. In addition, the IT Field Support Technician is responsible for problem resolution/troubleshooting/training and communicating with end users in a timely and customer-oriented manner. Assist with the deployment and maintenance of service level agreements with appropriate reporting and documentation.


What You Will Be Doing

  • Responsible for installation, support, inventory enhancement and management of networked and non-networked hardware such as desktops, laptops, thin clients, printers, and peripherals Installation, support, inventory and management of local system applications.
  • Clearly documents system/application/hardware support issue and resolution in the call tracking system for 80% of all assigned support calls.
  • Actively support IT policies, procedures and initiatives.


Required Skills & Experience

  • Must have previous experience working in a hospital environment
  • High School diploma or equivalent required. Associate or bachelor’s degree in computer science or related field preferred.
  • Minimum 2-3+ years’ experience preferred in customer service/ / IT Support
  • Desktop operating systems, hardware, printers and peripherals, desktop applications (i.e. Microsoft Office products etc.), LAN/WAN Connectivity.
  • Experienced in troubleshooting issues on end-user computing devices, including desktops, laptops, and Surface Pros.
  • High proficiency in Microsoft Windows and Office, Ethernet and wireless networking, hardware and software setup, and problem resolution
  • Proficiency in Internet related applications such as E-Mail clients and Web Browsers
  • History of working in an Active Directory domain environment
  • Proficient at software installs and troubleshooting


You will Receive the Following Benefits

  • Medical, Dental & Orthodontia, and Vision Insurance - Four medical plans to choose from for you and your family
  • Health Savings Account (HSA)
  • Health and Dependent Care Flexible Spending Accounts
  • Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
  • 401(k) with pre and post-tax options
  • Paid Sick Time Leave
  • Pre-tax Commuter Benefit


Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.

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