Administrative Assistant

1 week ago

Fenton, United States Homes of America Full time

Homes of America is looking for professionals to join us as an Administrative Assistant.


The Administrative Assistant supports the sales, leasing, marketing, and operations efforts of the community and provides exceptional service to our customers and residents.  


Duties and Responsibilities:

  • Greet customers and residents in a professional and friendly manner.
  • Process and close homes in accordance with company business plans.
  • Adhere to the company’s selling philosophy when serving our customers while utilizing all selling and organizational tools provided.
  • Provide timely and consistent follow-through with current customers from initial contact to after closing. Records must be maintained of all communication.
  • Monitor and record daily customer traffic utilizing company designated tracking tools and send “Thank You” emails/notes to all potential customers along with continued follow up.
  • Create sales and lease agreements which may include calculation of sales tax and monthly payment plans as well as running credit checks.
  • Maintain and regularly monitor the company’s internal inventory software and CRM program to ensure all available and sold or leased homes in the community are accurate.
  • Take photographs and videos of homes for use in various marketing sources.
  • Audit all marketing materials and maintain digital marketing sources.
  • Maintain a list of current available homes daily including tracking new home arrivals.
  • Organize and maintain files and order office supplies.
  • Research and implement company sponsored activities.
  • Deliver various communications to customers or residents, as needed.
  • Consistently act as a brand ambassador for community, maintaining the image of the company while showing homes to prospects.
  • Create an exceptional experience for all current and prospective customers while ensuring all sales and leasing practices are completed in compliance with company policies, state regulations and fair housing standards.
  • Complete required tasks accurately, expertly, and in a timely manner, while handling multiple priorities.
  • Attend regular weekly meetings to review sales, leasing, and marketing strategies.
  • Fully collaborate with all key stakeholders to develop the community sales, leasing, and marketing plans.
  • Perform other duties as assigned by manager.


Qualifications:

  • Strong customer service skills.
  • Strong interpersonal, written, and verbal communication skills.
  • Positive attitude, self-motivated, resourceful, professional, problem solver, and capable of achieving deadlines and goals.
  • Ability to work in a fast paced and team-centered environment.
  • Ability to work weekends and some holidays.
  • Strong math skills and the ability to calculate figures and amounts.
  • Ability to problem solve and be detail oriented.
  • Understand and follow company established policies and procedures.
  • Enjoy collaborating, being a team player with a strong work ethic, accepting constructive feedback, and following directions from a manager.
  • Committed to self-development of sales, leasing, marketing, and technological advancements.
  • Ability to use the Microsoft Office suite of products including Outlook.
  • Understanding and knowledge of a CRM system.
  • Minimum of a high school diploma or GED.
  • Minimum of 1 year experience in similar role.
  • This position outlines the basic tasks and requirements for the position noted. It is not a comprehensive listing of all job duties.
  • Physical Demands: Some office work which may require the ability to occasionally bend, stoop, reach, lift, move, sit for long hours while using office equipment, and carry office materials and supplies weighing 25 pounds or less from time to time. Finger dexterity is required to operate a computer keyboard and calculator. This position will also require walking within the community.
  • Additional Requirements: Must pass a criminal background check and verification of employment.

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