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Business Development Representative

2 months ago

Fayetteville, United States ArcBest Full time

Currently, we are looking for a Business Development Representative - SMB to join the ArcBest team. The Business Development Representative - SMB builds their own portfolio of small to medium sized customers across North America, with the opportunity to solicit any region and/or vertical in North America. Our current customers range from different verticals, including but not limited to, food and beverage, consumer packaged goods, construction, and retail. The Business Development Representative - SMB prospects customers, actively sells ArcBest transportation services, and develops relationships with accounts. This position is the main point of contact for customer interactions and works cross-functionally with the modal operations and carrier sales departments.


Your contribution may include:

* Research new leads by utilizing customer databases and customer relationship management software.

* Prospect small to medium sized customers through cold calling and email communication.

* Uncover customer needs while successfully positioning all ArcBest services, including but not limited to, truckload, less-than-truckload, and managed transportation.

* Act as a consultant to customers to build and maintain customer relationships.

* Maximize operational efficiencies for customer shipments by using the transportation management software.

* Proactively identify issues and resolve problems to uphold our commitment to service.

* Collaborate cross-functionally with carrier sales, yield management, and modal operations departments.

* Assist and oversee revenue collection process, as needed.

* Effectively support teammates' accounts when necessary.

* Other duties and projects, as assigned.


As a Business Development Representative - SMB, you will be a member of the ArcBest Sales team with a focus on growth, relentless commitment to customer service, and an inclusive work culture. Your hours will be Monday through Friday, 8:00 am to 5:00 pm, with irregular hours that may occur depending on workload.


Ready to apply? Before doing so, please make sure you meet the minimum requirements:


Education:

* Bachelor's degree, preferred.


Experience:

* Previous customer sales, operations, or service experience, preferred.


Additional Requirements

* Ability to multi-task with a high attention to detail.

* Ability to negotiate and reach outcomes that gain the support and acceptance of all stakeholders.

* Ability to thrive in a fast-paced environment and meet performance metrics.

* Confident decision-making and problem-solving skills.

* Entrepreneurial, sales-minded, and coachable individual with a strong work ethic.

* Excellent time management skills to prioritize and maximize workload to meet deadlines.

  • * Strong listening and communication skills, both written and verbal, with an ability to effectively connect and engage with customers.