Inside Sales Account Manager

3 weeks ago

Salem, United States Randstad Engineering US Full time

Published Job SummaryFull time-Direct hire in Salem, OH- Local client in Salem, OH is seeking an experienced Inside Sales Rep with automotive manufacturing sales experience. 1 + years of experience sales in the automotive manufactuirn industry.Client is offering a base salary,bonus,full benefits,401 K and a tremendous work culture. Candidate must be willing to work inside the manufacturing plant.

Responsibilities

Responsibilities:


Essential Duties and Responsibilities:

  • Relationship management through constant proactive customer contact, serve as primary contact for all communication with customers on issues relating to orders, pricing, delivery, status and assist with credit issues. Utilize and direct all resources of the company (quality, operations and logistics) to assure a successful partnership.
  • Acting backup to commercial or automotive counterpart when necessary.
  • Actively engage in the problem-solving process with Customer and internal Pennex resources when issues arise. Assume responsibility for providing prompt, detailed and actionable information related to all phases of customer service.
  • Ensure up-to-date, accurate customer records including orders, acknowledgements, contacts, reports, Epics entries, Microsoft Dynamics. Prior SAP experience is a plus.
  • Enters customer orders into system to meet customer requirement dates and assure accuracy, consults with operations on extrusion and delivery dates and prints and sends customer acknowledgements. Contacts customer regarding any discrepancies with the initial orders and communicates potential issues or on time delivery and status.
  • Coordinates with Materials Manager, Inside Sales Manager, Extrusion Manager, Scheduler/Planner, Fabrication Manager and Shipping Supervisor on customer orders and shipment plans. Checks order status for customers in order to ensure on-time delivery and issues and delays are communicated in a proactive timely manner for resolution.
  • Monitors and tracks order via the open order report and escalate any discrepancies.
  • Attends relevant plant meetings to include S&OP, Customer Complaint Notification (CCN) meetings, and shipping touch points.
  • Handles conversations with customers regarding complaints and begins CCN process and enters complaints into the PQM system. Forwards complaint information to Quality Manager, Inside Sales Manager, or Technical Manager.
  • Checks inventory weekly against open orders.
  • Performs other duties as assigned.

#LI-JS4


The essential functions of this job include:

  • smoke free environment

Qualifications

Skills

  • Automotive Sales/Manufacturing ( 1 years required)
  • Sales ( 1 years required)

Experience

  • Entry Level
  • 1 year(s)

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