Bilingual Customer Service Representative
2 weeks ago
Customer Service Representative (Bilingual – English & Spanish)
Fort Lauderdale, FL
Temp-to-perm: This role will convert to a permanent hire
Hours: Mon thru Fri 8:30am-5pm ON SITE
The Company
We’re a provider of the most comprehensive end-to-end offering and serve the community association management market.
With millions of residents and tens of thousands of communities served, we’re dedicated to providing best-in-class solutions and services to make community management easier for property managing companies and self-managed associations.
Overview
We’re looking for a Customer Experience Representative to join our team
Are you someone who loves being the go-to for questions? Perhaps you’re strong in customer service skills but also want to break into the field of accounting?
Our Ft Lauderdale office handles the financial services side of our organization, with this role being the first contact point for unit owners.
You will learn about property management, HOAs, accounting, and much more
This is a full-time hourly role, joining a supportive and collaborative team in-office at our Ft Lauderdale, Florida location.
Who will love this job
· Someone who loves a variety of situations and making people’s lives easier
· Someone who loves learning and explaining complex systems and practices
What you’ll do
· Focus on the experience of who you are serving, providing direct customer support in the form of answering questions from unit owners and residents
· Resolve customer queries by reviewing and providing breakdown of account balances and payment details/ statuses
· Update client accounts with information or concerns, as relevant
· Navigate a high call volume environment, escalating and reassigning client calls to other teams as needed
You should have
Required:
· 1 year of customer service experience, preferably within a call center supporting Technology
· Bilingual in English and Spanish
Preferred:
· Experience in a high call volume environment
· Familiarity with accounting-based practices is a plus, but we are able to train too
· Excited about learning and guiding others in software solutions
· Able to listen effectively, communicate clearly and positively, and de-escalate concerned clients
· Patience, problem solving, ability to manage priorities, and deadlines effectively
Why Us
Our team is changing the face of the HOA Property Technology space as a trusted industry leader for over 30 years. Today, our products enable over 1,500 of the highest-caliber property management companies in the world to grow and protect their organizations.
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