Senior Product Manager

2 weeks ago


Newton, United States Softworld, a Kelly Company Full time

Senior Product Manager - Customer Data Platform (CDP)

Location: Newton, MA

Salary: Up to $160K

Work Schedule: Hybrid (onsite/remote flexibility)


The ideal candidate for this role is a seasoned product manager with over 5 years of experience in building B2B or B2C SaaS products, particularly those leveraging a Customer Data Platform (CDP) like Salesforce or Microsoft D365. They possess strong leadership skills, a proven track record of delivering data-driven, customer-focused products, and the ability to collaborate effectively with cross-functional teams in a fast-paced, agile environment. Additionally, they excel in communication and have a deep understanding of customer insights and real-time journey creation


What You’ll Be Doing:

Visionary Leadership: You will own the vision, strategy, and roadmap for our data products. Leveraging a Customer Data Platform (CDP), you’ll unify customer and operational data to create a comprehensive single view of the customer.

Customer Insights: Collaborate closely with marketing and growth teams to harness customer data, understand customer needs and behaviors, and craft real-time customer journeys across channels and segments. Your work will deliver personalized experiences and generate valuable insights.

Product Leadership: Serve as a Product Leader, working with cross-functional teams and other product teams to collect business needs and translate them into robust product capabilities.

Tech Collaboration: Partner with internal tech and design teams to create product backlogs, prioritize features, and ensure the iterative delivery of high-impact capabilities, all driven by data-centric decision-making (KPIs/OKRs).

Effective Communication: Ensure effective communication across the organization with stakeholders and leadership groups, aligning priorities and deliverables.

Research & Design: Conduct competitive and market research, collaborate with the design team on wireframes and prototypes, and validate prototypes using A/B testing.


What You’ll Bring to the Team:

Experience: 5+ years of product management experience, ideally in a fast-paced environment.

Product Development: Proven experience in building B2B or B2C SaaS-based products.

Agile Expertise: Strong experience with agile methodologies (SAFe/Scrum) and proficiency with agile tools such as Jira and Azure DevOps (ADO).

Customer 360 Views: Hands-on experience in building customer 360 views using a CDP product like Salesforce or Microsoft D365.

Data-Driven Leadership: A demonstrated ability in data-driven product leadership, with experience measuring success outcomes using product analytic tools like Pendo, Google Analytics (GA), etc.

Collaboration Skills: Exceptional collaboration skills to work effectively with both technical and non-technical teams and across large stakeholder groups.

Proven Results: A track record of delivering high-quality, customer-focused products on time in dynamic, fast-paced environments.

Communication Skills: Strong written and verbal communication skills.

Education: Bachelor’s degree required.


Additional Perks:

15% bonus potential based on personal and company performance

$15K Restricted Stock Options

3 weeks of PTO plus 1 week of sick time



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